Job Description

Requirements:

• Coaching skills (1-2 years experience) utilizing best in class coaching techniques
• Training facilitation
• Adult learning principles
• Small group facilitation (meetings)
• Proficient in MS Word, PPT, Excel
• Ability to interact with all levels of Management
• Effective presentation skills using MS Word, Excel, PPT
• Ability to identify and describe behavior that leads to desirable outcomes
• Ability to work autonomously

Responsibilities:

Coach Managers on:

• Effective time management and work prioritization
• Develop Contact Center Representatives through best in class coaching techniques and practices
• Leading effective team huddles
• Creating huddle boards
• Creating a continuous improvement culture
• Celebrating and sustaining individual and team success

• Facilitate group learning sessions for Front-line Managers
• Facilitate individual meetings with mid-level Management
• Coach Directors on ways to support Claims University programs
• Prepare Directors to implement Claims University program responsibilities
• Discuss program feedback and student performance issues
• Facilitate small focus groups to gather information used for program improvement

Job Tags

Similar Jobs