Job Description

About the Role- Royal Ambulance is seeking a Senior Director of People & Talent to help us strengthen our foundation while building toward scale. This role will focus on evolving People Operations and Talent Acquisition processes, ensuring they are connected to the business, transparent, and engaging for employees at all levels.

You won’t just maintain what exists-you’ll help build the “people engine” of the future at Royal. This role requires a creative, driven leader who thrives in ambiguity, enjoys building processes from the ground up, and is passionate about cultivating employee connection and culture.

What You’ll Do

Build & Evolve People Ops

• Design and operationalize processes that better connect People Ops to the business.
• Enhance transparency, communication, and alignment across leadership and employees.
• Ensure compliance while balancing agility and scalability.

Strengthen Talent Acquisition

• Partner closely with leadership to align recruiting strategies with organizational priorities.
• Implement scalable recruiting infrastructure, processes, and tools to support both high-volume and specialized hiring.
• Shape employer brand, candidate experience, and pipeline engagement strategies.

Drive Engagement & Culture

• Create opportunities for employee connection, recognition, and engagement that reflect Royal’s values.
• Partner with leaders to ensure culture is actively fostered and employee experience is prioritized.
• Champion initiatives that deepen belonging and collaboration.

Strategic People Partnering

• Serve as a trusted advisor to executives and managers on org design, employee engagement, and people strategy.
• Use data and insights to inform decision-making and recommend improvements.
• Help set the foundation for scalable performance, recognition, and feedback systems.

Who You Are

• A builder at heart - energized by creating, not just maintaining.
• Hands-on and proactive - comfortable rolling up your sleeves while keeping strategy in view.
• Creative and people-focused - driven to design programs and processes that bring culture and employee experience to life.
• Business-minded -able to connect People Ops and Talent to broader organizational goals.
• Can be in our San Leandro the office 3 to 4 days a week

What You Bring

• 10+ years of progressive HR/People/Talent experience, with at least 3 years leading a team or function.
• Experience working with non-exempt, high-volume, and clinical roles ; strong understanding of related workforce dynamics.
• Knowledge of healthcare compliance and regulatory requirements strongly preferred.
• Experience building and improving processes across People Ops and Talent Acquisition.
• Strong knowledge of California employment law and compliance.
• Skilled at balancing strategic perspective with hands-on execution.
• Strong communication and influencing skills across executives and frontline employees alike.
• Proven success in driving engagement, culture, and employee connection initiatives.
• Healthcare industry experience is nice to have but not required.

Embody the Royal Mindset:

We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.

We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect

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We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.

We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.

About Royal Ambulance

Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values:

Driven. Empathetic. Engaging. Adaptable .

At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.

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This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.

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