Job Description

Job Summary

The Product Support Technical Trainer is responsible for designing, developing, and delivering a comprehensive training of Slots, Tables, Shufflers and new products to Field Service, and Operations. The Technical Trainer will have a strong background in technical concepts, excellent communication skills, and the ability to translate complex technical concepts into easy-to-understand training materials.

Responsibilities

• Develop and conduct training sessions and material for AGS’ Slot and Table Games products to service, production and operations staff as needed
• Create and manage Computer Based Training via the companies LMS system for employees and customers
• Update product knowledge by creating videos and technical documents for the AGS Knowledgebase
• Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout
• Support engineering team members with product testing, installation and instructions
• Participate with new product due diligence, implementation and rollout of newly acquired and company-developed products
• Customer education – conduct onsite customer education classes
• Assist the Field Service Coordinators, Order Coordination and Compliance departments with resource identification and planning
• Participate in and lead installation of new products to new territories; identify training opportunities and determine product knowledge proficiency in those territories
• Serve existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, resolving problems
• Conduct site surveys for optimal equipment installation
• Willing to work flexible schedules including weekends, holidays and evenings if needed

Skills/Requirements

• 5 years’ experience in field service or a technical training role in a gaming environment preferred
• Capable of creating an environment of support and accountability
• Experience in building and working in a technical training atmosphere
• Must be proficient with MS office products
• Excellent verbal, written, organizational and communication skills
• Advanced understanding and knowledge of mechanical and electrical systems
• Effective and consistent communication methods and interpersonal skills in order to interact with all levels of management, employees, and customers
• Work extended hours and/or varied shifts, including weekends and holidays
• Ability to effectively communicate in English, in both oral and written forms
• Ability to work under pressure and deadlines
• Travel up to 25% domestically and 5% internationally
• Ability to obtain licensing by tribal gaming commissions is required

Physical Demands and Working Environment

• Must be able to work in a fast-paced environment and handle several tasks at one time.
• Must be able to do a 2-person lift of 250lb game onto stands, minimum 55lb lift alone.
• Must be self-motivated and self-disciplined. Must be a creative, forward, positive thinker.
• Excellent communication skills with an emphasis on upward communication to management.
• Must be team, goal and results oriented.
• Must be organized and detail oriented.
• Must display problem-solving skills and the ability to learn.
• Must be able to maintain confidentiality of information regarding the company, company products and employee information.
• Must have good manual dexterity, eye/hand coordination, good eyesight and normal color differentiation.
• Must be able to travel with little or no notice, must be able to travel on any day of the week, potential extended periods and must be able to travel by air.
• Must be willing to work extended hours, work any shift, on-call for dispatch and variable work shifts.
• Maintain proper grooming and uniform and/or dress code.

This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

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