Seafreight Customer Care Specialist Job at Abacus Solutions Group, Dulles, VA

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  • Abacus Solutions Group
  • Dulles, VA

Job Description

Abacus is looking to hire a contractual Sea Logistics Customer Care Specialist that supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities:

  • Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
  • Shipment Management Qualification and entry of Customer orders into Operational process
  • Complaint Management
  • Support Customer Development & Maintenance
  • Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
  • Profit Maximization – avoid additional costs & expenses due to internal service failure
  • Financial Excellence & Development
  • Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
  • Familiarization with Products & systems
  • Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile)
  • Customer Data Management: Maintenance and integration of customer data in the Systems
  • Customer Relationship Management: Knowledge Exchange with Sales
  • Establishing and building Customer relationships (Sales support)
  • Reporting (refining and reviewing Customer requested reports generated from Systems)
  • Care & Follow up on first orders & document Customer Feedback
  • Actively participate in regular Team community based activities
  • Self-Development
  • Have fun & stay engaged

Job Tags

Overseas,

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