We’re hiring a Pod Manager to lead a high-performing portfolio of 400–450 single-family homes. In this role, you’ll serve as the primary point of contact for both residents and property owners—delivering exceptional service, building trust, and driving performance across your portfolio.
For residents, your focus will be on satisfaction and retention through proactive communication, timely updates, and thoughtful conflict resolution. You’ll coordinate lease renewals, address concerns before they escalate, and ensure residents are kept informed on maintenance progress and service timelines.
For owners, you’ll manage a portfolio of income-generating properties as if they were your own. You’ll act as their Investor Relations Manager—sharing regular updates on property operations, financial performance, and market context. You’ll be responsible for making strategic decisions that protect their investment, improve profitability, and reinforce their trust in our company. Your ability to maintain strong, proactive communication is key to our long-term growth and owner retention.
You’ll also lead a small team of virtual assistants and collaborate daily with internal experts—Leasing Manager, Maintenance Manager, and Service Manager—to ensure seamless execution and a best-in-class management experience.
If you’re proactive, highly organized, and thrive in a fast-paced environment where common sense, ownership, and clear communication are critical, this role is for you.
Key Responsibilities
KPI Management:
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