Job Description

We’re hiring a Pod Manager to lead a high-performing portfolio of 400–450 single-family homes. In this role, you’ll serve as the primary point of contact for both residents and property owners—delivering exceptional service, building trust, and driving performance across your portfolio.

For residents, your focus will be on satisfaction and retention through proactive communication, timely updates, and thoughtful conflict resolution. You’ll coordinate lease renewals, address concerns before they escalate, and ensure residents are kept informed on maintenance progress and service timelines.

For owners, you’ll manage a portfolio of income-generating properties as if they were your own. You’ll act as their Investor Relations Manager—sharing regular updates on property operations, financial performance, and market context. You’ll be responsible for making strategic decisions that protect their investment, improve profitability, and reinforce their trust in our company. Your ability to maintain strong, proactive communication is key to our long-term growth and owner retention.

You’ll also lead a small team of virtual assistants and collaborate daily with internal experts—Leasing Manager, Maintenance Manager, and Service Manager—to ensure seamless execution and a best-in-class management experience.

If you’re proactive, highly organized, and thrive in a fast-paced environment where common sense, ownership, and clear communication are critical, this role is for you.

Key Responsibilities

• Portfolio Oversight: Manage a portfolio of 400–450 single-family rental homes, acting as the primary point of contact for both residents and property owners.
• Provide prompt, accurate responses to property owner inquiries while maintaining exceptional service.
• Maintain ongoing, proactive communication with owners regarding property performance, key updates, and financial decisions.
• Prepare reports analyzing portfolio performance, including occupancy, rental income, operating expenses, and maintenance costs.
• Perform monthly reviews of financial statements to ensure accuracy.
• Analyze and reconcile owner ledgers, clearly explaining discrepancies or adjustments.
• Coordinate lease renewals and ensure timely, respectful communication with residents.
• Resolve resident concerns before they escalate and manage issues with professionalism and empathy.
• Keep residents informed about maintenance timelines and service progress.
• Collaborate with the Maintenance, Leasing and Field Team on a daily basis to be able to communicate to owners and residents relevant information within each of those departments.
• Present reports from occupied home inspections, identifying necessary repairs or deferred maintenance.
• Lead a small team of Virtual Assistants (Pod Support Agent and Operations Support RTM) using clear workflows and performance standards.
• Set priorities, provide feedback, and ensure team accountability.

KPI Management:

• Track and manage key portfolio metrics such as vacancy, delinquency, lease renewal rates, and service ticket volume.
• Take strategic action to drive improved outcomes across all areas of performance.

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