Job Description

POSITION OVERVIEW:

The Practice Manager role ensures the overall logistical coordination of provider schedules, 1099 payroll, and completion of other essential tasks through partnership with the Regional Vice President and the Recruitment Department. This role ensures appropriate resource allocation and communication needs are met.

This role is hybrid and requires residing in the Fayetteville, AR area.

ESSENTIAL RESPONSIBILITIES :

Client Management

• Performs as the initial point of contact for client staffing in coordination with the Recruitment Department to achieve consistent, managed expectations and delivery of service.
• Identifies on-going and intermittent staffing needs of client and coordinates with Recruitment Department to allocate appropriate recruiting resources and ensure recruiting plans are executed.
• Partners with Locum Sourcing Role to effectively optimize internal and external locum resources to meet clients’ staffing needs.
• Manages client staffing schedules (as applicable) and assists to ensure timely delivery and approval of candidate presentations for identified vacancies.
• Participates in all start-up strategy calls as the scheduling optimization subject matter expert providing guidance as to best practices for initial staffing.
• Coordinates with client and credentialing resources to ensure providers receive hospital privileges by specified assignment start dates.
• Partners with Regional Vice President to identify mutual strategies to better service and support client requirements (i.e. licensing out-of-state physicians, credentialing secondary candidates for more complete coverage, etc.).
• Identifies opportunities within client organization to provide potential operating/process efficiencies and partners with Regional Vice President to move related recommendations forward.
• Ensure maximization of candidate availability/utilization on facility schedules.
• Generates and distributes reports internally (to Regional Vice President and client leadership) relating to mutually defined staffing metrics.
• Reviews and assists in processing for all 1099 payroll, to include working with providers to ensure accuracy and completion of time and compensation.
• Liaison between Anesthesia Resources and Provider for incomplete charts, documentation, and other miscellaneous items.
• Performs special projects and other duties as needed that may be assigned by management, which may include but is not limited to assisting RVP with travel, meeting coordination and expenses.
• In conjunction with the Regional Vice President, develops and implements retention strategies for regional clients on an annual basis
• Works closely with Medical Director, and/or Regional Medical Director on resolution of client complaints, concerns, customer service issues and other issues with operational involvement
• Conducts operative reviews with senior management to facilitate strategic planning and to circumvent foreseeable problems
• Communicates with Medical Director, Regional Vice President, and Quality Assurance regarding any risk management issues
• Interfaces with organizational leaders to resolve issues and successfully implement Corporate and divisional goals and objectives
• Meet regularly with key client stakeholders:
• Utilize standard reporting package to help clients understand performance and creates/requests new reports as necessary and stay abreast of client performance.
• Drills into data to uncover additional opportunities and/or challenges to ensure proactive positioning with clients

Corporate Representative

• Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company
• Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so
• Support and abide by the values of the company
• Others First – Think of others first
• Wisdom – Do the wise thing
• Growth – Keep getting better

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :

REQUIRED

Education:

• Bachelor's degree required in Business Administration or related field.

Experience:

• 2-5 years of experience in physician management services or healthcare scheduling/staffing experience in the locums industry.

KNOWLEDGE, SKILLS, AND ABILITIES :

• Excellent computer skills with intermediate level of experience with Microsoft Word and Excel and an ability to learn new computer applications.
• Excellent verbal and written communication skills.
• Excellent organizational and multi-tasking abilities.
• Excellent judgment/decision making skills.
• Strong problem-solving skills ad ability to handle stress and to resolve conflict.

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

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