Job Description

Title: Document & Research Liaison

Location: Hybrid – Vienna, VA (Headquarters)

Schedule: 8:00 a.m.– 4:30 p.m. ET, Monday–Friday

Business Unit: Document & Research Support

Category: Real Estate Lending (Admin/Clerical)

Pay:

W2 with 56 hours leave: $36-40/hour

C2C: $42-$47/hour

OVERVIEW To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

Responsibilities:

• Serve as primary liaison to the Office of General Counsel for legal matters involving consumer lending issues
• Investigate and respond to CFPB and BBB complaints
• Research and analyze claims/related actions; resolve issues
• Identify and address compliance issues; update guidelines and procedures to minimize risk
• Research potential legal issues using existing system of record
• Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
• Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research
• Prepare written legal summaries, analyses and legal documents
• Serve as contact point for escalated legal situations
• Inform attorneys of applicable and specific legal matters and the impact on the organization
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses
• Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
• Perform other related duties as assigned or appropriate

Qualifications:

• Working knowledge of operational and regulatory risk controls, concepts and practices
• Working knowledge of NCUA rules, regulations and federal laws pertaining to consumer lending
• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Significant experience managing multiple priorities independently and/or in a team environment to achieve goals
• Working knowledge of document control and document security measures
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Working knowledge of consumer lending principles, policies and financial practices
• Desired - Thorough understanding of the financial services environment
• Desired - Familiarity with Navy Federal's functions, policies, procedures, products, and services
• Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents
• Advanced organizational, planning and time management skillsAdvanced research, analytical, and problem solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced verbal and written communication skills
• Advanced skill establishing and expanding relationships with key members/customers
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Effective word processing and spreadsheet software skills

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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