Job Description

Job Title: Platform Specialist

Duration: 9 Months (Possible Extension)

Location: Williamsville, NY 14221 (Onsite)

Note: - The Client is planning to relocate their office to Buffalo, NY 14202 in March 2026.

Hours: Monday-Friday 8:30 AM – 5:30 PM with an hour of lunch break.

The candidate needs to complete a 1-minute typing test and share the screenshot of the result. The targeted typing speed is 40 WPM.

Job Description

The Platform Specialist will handle unique or complex transactions outside of the platform, as needed. This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested. This role may reside in any Go-to-Market organization.

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

Key responsibilities

• Maintains data integrity.
• Optimize business processes.
• Identifies opportunities to increase usage of the platform.
• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.
• Generate data quality reports and metrics and provide insights.
• General support for the team.

Knowledge and skills

• Knowledge of professional, effective communication techniques and customer care. Understanding of Client’s programs, services, and products.
• Skilled in personal computing, including Microsoft programs such as Outlook and Excel. Strong organizational skills.
• Ability to work as a team member. Analyze data to provide meaningful insights and trends. Able to prioritize and operate with urgency and results-oriented.

Requirements

• Two-year college degree or equivalent experience or minimum 3-year experience in a functional area. OR High School Diploma or equivalent and 5 years’ functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Typing Speed 40 WPM. (1-minute typing test is required for this role)

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