Job Description

Join the Kalahari Experience

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities—treating people like family and creating spaces where everyone feels valued.

Now Hiring: Director of Housekeeping

In this role, you’ll be responsible for ensuring optimum operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean, sanitized, and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. As a leader, you’ll bring our Promise to life—supporting associates, inspiring teamwork, and delivering unforgettable guest experiences.

Onboarding for this role will likely begin in Quarter 2 or Quarter 3.

What You’ll Do:

• Direct all housekeeping activities for the resort, including but not limited to room housekeeping (condos and resort), common areas, laundry, lost and found, turndown service, and housemen.
• Provide training for and maintain safety and security standards for equipment, supplies, associates, and work areas.
• Ensure the quality of service for the resort rooms, public areas, and offices, including any outlets leased or rented to third parties, as applicable.
• Assigning housekeeping workloads for optimum service.

What We’re Looking For:

• Housekeeping experience with properties (Hotels and Resorts) more than 500 rooms is preferred. Having a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort are helpful.
• Must be able to work with and understand financial information and data, and basic arithmetic functions and statistical analysis.
• Prior experience with inventory control relates to equipment, supplies, linen, and other FF&E (furniture, fixtures, and expenditures).

Preferred Requirements

• Bilingual, in Spanish and English.
• Experience with a property of 500 rooms or more.
• Formal training or hands-on education in hotel management and operations.

Why Kalahari?

• Career growth with promotion from within
• Comprehensive benefits (401k, health, vision, dental)
• Discounts, perks, and education assistance

Be part of something extraordinary. Apply today and help us Lead with Love.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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