Job Description

Michigan Orthopedic Center (MOC) is seeking a full-time Clinical Guest Coordinator / Office Assistant to support our Outpatient Rehab clinic in Lansing, MI. This role plays a vital part in creating a welcoming, efficient, and patient-centered experience.

Key Responsibilities

• Welcome patients and visitors in person and by phone; answer questions, direct inquiries, and provide an excellent first impression.
• Schedule patient appointments efficiently—both in person and over the phone—to optimize provider time and treatment room utilization.
• Support a positive patient experience by recognizing and easing patient concerns; maintain a clean and inviting reception area.
• Ensure accurate patient records by filing, retrieving, and updating medical information in the EMR system.
• Maintain patient accounts by obtaining and documenting personal, financial, and insurance information.
• Assist with revenue collection by recording charges, updating financial data, and collecting patient payments.
• Safeguard patient privacy by adhering to confidentiality and HIPAA standards.
• Follow established clinic policies and procedures and proactively communicate needed updates.
• Collaborate with the rehab team and contribute to daily clinic operations as needed.
• Perform additional duties as assigned.

Minimum Qualifications

• 1–2 years of medical office or healthcare administrative experience preferred
• Experience with patient scheduling and EMR systems preferred
• Proficiency with Microsoft Office Suite
• Strong customer service and professional telephone communication skills

Desired Skills & Attributes

• Ability to manage multiple tasks in a fast-paced environment
• Highly organized with strong attention to detail
• Self-motivated and able to work independently
• Positive, team-focused attitude

Michigan Orthopedic Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position requires a background check upon acceptance.

Req #3421

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