Job Description

**Must be able to go onsite 3 days a week in Newton, MA

**10-12 month contract with a chance to extend

**40 hour work week

Job Responsibilities:

• Craft high impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across our mobile and web ecosystem.
• Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence.
• Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment.
• Define the right information at the right moment: empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load.

Design System & Content Standards:

• Maintain and evolve content standards, voice & tone guidance, lexicons, and structured content models for multi?channel use (including localization).
• Contribute content patterns and guidance to the design system (Figma components + content specs), documenting rules for naming, states, and reusability.
• Ensure content meets accessibility and regulatory requirements; write to WCAG aligned readability, semantic clarity, and assistive technology needs.

Qualifications:

• 4–6+ years in UX Writing / Content Design for digital products, collaborating within cross-functional teams.
• Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research.
• Fluency with Figma and content tooling (e.g., content libraries, string management); ability to produce developer ready content specs.

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