Job Description

Lead Operations at the Forefront of Retail Home Décor

Position: Chief Operating Officer (COO)

Location: Los Angeles, CA

Are you a seasoned operations leader with deep roots in the retail industry ? Do you have a proven track record of scaling high-volume consumer goods businesses and driving performance across complex retail channels like Amazon, Walmart, Target, and Wayfair?

Crystal Art Gallery , a dominant player in the home décor retail space, is seeking a Chief Operating Officer (COO) to drive operational excellence across our expansive, fast-moving enterprise.

With over 35 years of innovation and our products featured in 9 out of 10 U.S. homes, we’re looking for a retail operations powerhouse who understands the urgency, scale, and dynamics of the mass-market retail world.

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The Role: Built for a Retail Operations Expert

As COO, you’ll be the key architect of our internal operational strategy—streamlining processes, boosting performance, and driving cross-functional synergy. You’ll bring a deep understanding of retail logistics, merchandising cycles, supplier networks, product launches, fulfillment operations, and retail analytics .

You will:

• Lead and manage all internal operations with a sharp focus on retail execution, from supply chain efficiency to in-store and e-commerce performance.
• Collaborate closely with the CEO and CFO on strategic planning, budgeting, forecasting, and growth initiatives.
• Guide department heads in logistics, merchandising, customer service, sales operations, and more—with a bias toward speed, data-driven decision-making, and cost control.
• Navigate complex, high-volume relationships with major retailers and online platforms.
• Drive bottom-line results with exceptional P&L oversight, reporting accuracy, and agile performance management.

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Key Responsibilities:

• Own and execute day-to-day business operations with retail efficiency and accuracy.
• Directly manage cross-functional teams with an emphasis on supply chain, inventory management, sales operations, merchandising, and fulfillment.
• Build and scale operational systems that support seasonal retail demands and omnichannel distribution.
• Ensure retail compliance, vendor coordination, and on-time delivery across major accounts.
• Analyze performance metrics by channel and take proactive steps to improve sell-through, reduce costs, and optimize margins.
• Lead budgeting, financial reporting, and forecasting to ensure profitability across all retail partnerships.
• Oversee HR functions to align culture and performance with the pace of the retail sector.

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What We're Looking For:

• 10+ years of senior leadership experience in the retail sector , specifically within high-volume, fast-moving consumer goods or home product businesses.
• 5+ years as COO or equivalent operational leadership role in a multi-channel retail company.
• Bachelor’s degree in Business, Finance, Supply Chain, or related field (preferred).
• Demonstrated success in managing operations tied to mass retailers (Amazon, Walmart, Target, Wayfair, etc.).
• Deep knowledge of retail merchandising, sales trends, product lifecycle management, and order fulfillment best practices.
• A proactive, strategic thinker with strong analytical skills and a “get-it-done” mentality.
• Proven ability to lead diverse teams, influence across departments, and thrive in a performance-driven culture.

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Why Crystal Art Gallery?

Crystal Art Gallery is a recognized leader in home décor, with products found in virtually every U.S. home and partnerships with the biggest names in retail. This is your opportunity to join a brand with staying power, creative vision, and national reach.

If you’re ready to bring your retail operations expertise to a dynamic, design-driven company with major market impact—this is your seat at the table.

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