Job Description

WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!

Our work environment includes:

• Modern office setting
• Strong growth opportunities
• Flexible working hours
• Lively atmosphere
• A team that cares about one another
• Welcoming and inclusive culture

Since its inception in 2021, the company has grown dramatically (and profitably) with over 160 full-time staff and 450,000+ followers across our social and marketplace channels. This role is a unique opportunity for outgoing sports enthusiasts and extroverts who love making connections and infusing quality into each customer interaction.

Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.

See us in action on Whatnot:

See us in action on Fanatics Live:

Find us on social: @wethehobby (Instagram, Twitter, YouTube, TikTok, Facebook)

The Role

We are a team of energetic, motivated and engaging VIP professionals that are focused on raising the bar in sports, cards and entertainment. We are looking to hire a VIP Host with a passion for top-notch customer service that can manage and build a portfolio of VIP customers. The VIP Host will report directly to our Senior Manager of VIP Programs.

This role is ideally on-site at our innovative sports card store in Neighborhood of the Arts in Rochester, NY. Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.

Responsibilities

• Build and nurture a portfolio of VIP customers and develop relationships with those customers with a focus on retention, enhancing service, and proactive communication
• Regularly connect with VIP customers to evaluate and identify opportunities to increase engagement and lifetime value
• In conjunction with VIP Leadership team, support build-out of our CRM and our structured PANTHEON CLUB VIP program
• Become a brand and product expert to expand trust and build relationships with customers
• Provide detailed reports and recommendations on your VIP customer portfolio to Operations, Marketing, and Leadership to improve products, events, and promotions
• Help plan, attend, and host VIP customer events
• Occasional travel to local or national conferences, VIP events, meetings, and other types of activities
• Partner cross-functionally to ensure smooth onboarding and alignment with brand tone

Qualifications

• Desired experience in high-end customer service or hospitality field preferred.
• Experience with VIP customers
• Excellent verbal and written communication skills and exceptional attention to details with customers via phone/text/email.
• Strong interpersonal skills with a focus on building and cultivating relationships
• Experience with conflict management and resolution
• Attentive and strong multi-tasking capabilities
• A team player that fosters trust and integrity through communication
• Bachelor’s Degree, ideally with a focus in business, sales or marketing
• Willing and able to work non-traditional business hours (nighttime/weekends)
• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly

Bonus Points for:

• Experience with VIPs, collectibles, or high-end hospitality
• Willing to emphasize nighttime availability

Why Join WeTheHobby?

• Exciting Growth: Be part of a rapidly growing company in an exploding market.
• Competitive Pay: Salary, plus per-show commissions
• Benefits: Comprehensive health insurance, paid time off, and more!
• Dynamic Team: Work with a passionate, supportive, and innovative group.
• Unique Opportunities: Build your personal brand while representing a leading name in sports collectibles.

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods.
• Regular use of hands/fingers for computer work (typing, clicking, etc.).
• Walking within office or warehouse setting as needed.
• Lifting or moving items up to 20 lbs occasionally.
• Ability to use stairs.

In accordance with applicable Federal and State laws, the anticipated pre-commission salary for this position based upon location in Rochester, NY, and experience is $67k - $104k annually.

To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility

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