Job Description

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES ? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Responsible for matching customers’ truckload needs to the best carrier, negotiating and booking loads while maximizing profit margins and ensuring exceptional service to our customers.

Primary Responsibilities

• Secure external carriers for available customer loads which may involve negotiating rates, checking MC numbers, verifying current insurance coverage, and ensuring their safety scores meet OD’s vehicle and driver standards
• Communicate accurately and quickly with customers, carriers and other team members by phone and/or email
• Post ready loads to the DAT board and ensure that the information is accurate and timely
• Within the assigned territory, “track and trace” all loads and work quickly to resolve any issues
• Provide dispatch information to drivers
• Complete work with high degree of accuracy while providing excellent customer service (Service 2.OD) to both internal and external customers

Job Qualifications

Education:

• High school diploma required, Bachelor’s degree preferred

Experience:

• 3 years of progressive experience in customer service within a trucking/transportation company
• Strong attention to detail
• Ability to work on multiple projects/process at the same time
• Excellent written and verbal communication skills
• Proficiency in Office applications (Word, Excel, Outlook) required. SAP/AS400 experience preferred
• Demonstrated negotiation skills
• Strong interpersonal skills

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

AM / PM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please for contact information.

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