Job Description

Primary Location: Cornelius, NC

Secondary Location: Charlotte, NC (as needed)

Overview

We are seeking a Mobile Office Associate to support our operations primarily at a call center in Cornelius, NC, with additional on-site support at client locations in Charlotte, NC, including law firms and financial institutions. This role is ideal for someone who enjoys variety in their workday, has a friendly and professional demeanor, and is comfortable traveling between locations when needed.

The majority of time will be spent handling inbound calls for a small warranty center. When call volume allows or coverage is needed, the Mobile Office Associate will assist with administrative and print-related support at client offices.

• Schedule: Monday through Friday
• Shift Hours May Vary Between:
• 7:30 AM – 4:30 PM
• 8:30 AM – 5:30 PM
• 10:00 AM – 7:00 PM
• Pay Rate: $20.75 per hour
• Benefits: Full benefits eligibility after 60 days of employment

Key Responsibilities

Call Center Support (Primary Function):

• Handle inbound customer calls for a warranty service center in a professional, courteous, and efficient manner.
• Provide accurate information, answer questions, and route inquiries appropriately.
• Document calls and customer information clearly and accurately in internal systems.
• Maintain a positive customer experience while managing call volume and service expectations.

On-Site Office & Print Support (Secondary Function):

• Provide administrative and operational support at law firms and financial institutions in the Charlotte area as needed.
• Assist with printing, scanning, copying, and document production tasks.
• Support general office services such as mail handling, file organization, and front-office assistance.
• Follow client-specific procedures, confidentiality standards, and service-level expectations.

Mobile & Operational Support:

• Travel between Cornelius and Charlotte locations as needed; flexibility and reliability are key.
• Adapt quickly to different office environments, systems, and workflows.
• Represent the company professionally at all client sites.

Qualifications & Experience

• Previous call center experience, particularly handling inbound calls, strongly preferred.
• Experience with printing, reprographics, or office services is a plus.
• Strong communication and interpersonal skills with a friendly, service-oriented approach.
• Comfortable driving between locations; reliable transportation required.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.
• High attention to detail and commitment to confidentiality and professionalism.
• Basic computer proficiency; ability to learn new systems quickly.

Ideal Candidate Traits

• Personable, professional, and customer-focused.
• Flexible and adaptable; enjoys variety in daily responsibilities.
• Dependable, punctual, and self-motivated.
• Comfortable interacting with a wide range of clients and customers.
• Team player who can also work independently.

Why Join Us

• Consistent weekday schedule with varied shift options.
• Competitive hourly pay and full benefits after 60 days .
• Exposure to multiple professional environments including call centers, law firms, and financial institutions.
• A role that values professionalism, adaptability, and personality.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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