Job Description

Position: Travel Advisor Engagement Coordinator

Location: Boulder, CO (hybrid, onsite 3 days a week / 2 days remote)

Duration: Fulltime

Compensation (Denver market)

• Base Salary: $50,000 – $60,000 (depending on experience)
• Benefits: Full health coverage, paid time off, and opportunities for career growth within the Travel Advisor Program team.

About the Role

Our client is seeking a proactive and personable Travel Advisor Engagement Coordinator to support our growing Travel Advisor Program. In this role, you’ll be the first point of contact for new travel advisors joining the company — guiding them through onboarding, helping them get set up in our system, and ensuring every advisor feels supported and connected.

You’ll host onboarding calls, manage the advisor inbox, assist with webinars and training sessions, and help keep communication flowing smoothly between advisors and our internal teams. This is an ideal position for someone early in their career who is passionate about travel, enjoys helping others succeed, and thrives in a structured, people-focused environment.

Key Responsibilities

• Onboarding & Registration: Conduct onboarding calls with new advisors, create their system accounts, and ensure each advisor is set up correctly
• Inbox Management: Help manage the Travel Advisor team inbox — responding to questions, routing complex issues, and maintaining friendly, timely communication.
• Advisor Support: Assist advisors with account or trip setup questions, including helping those whose trips are not yet connected to local specialists.
• Recordkeeping & Invoicing: Send invoices for booked trips for advisors’ records and maintain organized tracking.
• Training & Webinars: Support webinars and training sessions by handling scheduling, reminders, and follow-ups.
• Engagement Follow-Up: Track and follow up with advisors who have completed onboarding but have not yet created or booked trips.
• Communication & Resources: Keep advisor-facing materials, FAQs, and onboarding documentation up to date.
• Team Collaboration: Partner with the Business Development and Product teams to improve the advisor onboarding and engagement experience.

What We’re Looking For

• 1–3 years of experience in customer support, coordination, or operations (experience in travel, hospitality, or a customer-facing role is a plus).
• Excellent written and verbal communication skills — friendly, clear, and professional.
• Highly organized with strong attention to detail and follow-through.
• Tech-savvy — comfortable managing data entry, CRM tools, and communication systems.
• Team-oriented with a proactive, problem-solving mindset.
• A genuine enthusiasm for travel and creating great experiences for others.

Job Tags

Similar Jobs