Job Description

Technical Writer – HR Knowledge Base (ServiceNow) | 3-Month Contract | Mostly Remote – Dallas Area

About the Role

Are you a detail-oriented technical writer who thrives on transforming complex HR topics into clear, searchable knowledge-base content? Join The Talent Source for a 3-month assignment supporting an enterprise HR People Center. You’ll work ~85 % remotely while remaining close enough to meet with local HR agents in Dallas as needed.

What You’ll Do

• Audit, organize, and update existing HR documentation for accuracy and consistency.
• Build out new branches of the HR Knowledge Base in ServiceNow to answer employee questions quickly.
• Write user-friendly articles, UI text, help guides, and training materials for diverse audiences.
• Translate complex policies into clear, concise language that empowers employees.
• Partner closely with HR managers and specialists to gather policies, procedures, and best practices.

What Sets You Up for Success

• Prior experience creating or maintaining content in ServiceNow (or similar enterprise platforms).
• Strong portfolio of HR, policy documentation.
• Bachelor’s degree in English, Technical Writing, Communications, or related field.
• Mastery of plain-language principles, MS Office, and structured content techniques.
• Ability to juggle priorities, think proactively, and collaborate with virtual and on-site teams.

Why Contract with The Talent Source?

• Streamlined onboarding, benefits including Health, Dental, Vision and 401k with match.
• Dedicated talent advocate to support you throughout the project.
• Access to future contract and full-time opportunities with our Fortune-ranked clients.

Ready to make HR knowledge accessible for thousands of employees? Apply now

Job Tags

Similar Jobs