Systems Engineer III - Epic Client Systems Administrator Job at Mohawk Valley Health System, Utica, NY

Y0xqRDdDWTJ0Yk9NRzJEVTh4bkViU1g1ZFE9PQ==
  • Mohawk Valley Health System
  • Utica, NY

Job Description

Job Summary

The Systems Engineer III is a senior-level role on the healthcare IT infrastructure team which is responsible for the design, implementation, and optimization of the Epic environment, including client systems, Citrix delivery, security integrations (Imprivata), and backend infrastructure. Serves as the subject matter expert for Epic, collaborating with application, networking, and security teams to ensure seamless performance and high availability of our mission-critical clinical systems.

Core Job Responsibilities

  • Design, configure, and maintain the Epic environment, including Citrix, Hyperspace, and print services.
  • Administer Epic client distribution tools, including monitoring, deployment, and patching.
  • Integrate Epic with enterprise technologies such as Active Directory, Imprivata, RightFax, and Microsoft 365/Exchange.
  • Collaborate with application and infrastructure teams to optimize Epic system performance, reliability, and security.
  • Troubleshoot and resolve complex issues related to Epic client systems, Citrix environments, and integrations.
  • Participate in Epic upgrades, version migrations, and system validation testing.
  • Implement and enforce HIPAA, security, and compliance standards across Epic and supporting infrastructure.
  • Develop and maintain automation, scripts, and deployment workflows to improve efficiency and reliability.
  • Mentor junior engineers and provide technical guidance to application teams.
  • Participate in a rotating on-call support schedule for Epic infrastructure issues.
  • Perform other duties as required.

Education/Experience Requirements

REQUIRED:

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
  • 5-7 years of systems engineering experience, with at least 3+ years in Epic administration.
  • Strong knowledge of Epic client system architecture and distribution methods.
  • Hands-on experience with:
  • Citrix XenApp/XenDesktop administration
  • Active Directory integration
  • Imprivata authentication
  • RightFax and enterprise print services
  • Microsoft 365/Exchange/Groupwise
  • Proficiency with Windows Server administration, virtualization (VMware/Hyper-V), and scripting (PowerShell/Python).
  • Strong understanding of disaster recovery, high availability, and performance tuning.
  • Strategic problem solver with the ability to diagnose and resolve complex infrastructure/application issues.
  • Strong communication and collaboration skills, capable of working across IT and clinical teams.
  • High accountability and ownership of mission-critical Epic systems.
  • Commitment to security, compliance, and operational excellence.
  • Ability to mentor junior engineers and share subject matter expertise.

PREFERRED:

  • Experience supporting large-scale Epic environments in a healthcare provider organization.
  • Familiarity with hybrid cloud integrations (Azure, AWS).
  • Knowledge of automation and infrastructure-as-code tools (Ansible, Terraform).

Licensure/Certification Requirements

PREFERRED:

  • Epic ECSA certification (Client Systems Administrator) - required or must be obtained within 6 months of hire.
  • Advanced certifications such as VMware VCP, Citrix CCP-V/CCE-V, Microsoft 365 Certified, or Cisco CCNP.

Job Tags

Work experience placement,

Similar Jobs

Baltimore Aircoil Company

Nexus Operator II - 1st Shift Job at Baltimore Aircoil Company

 ...primary responsibilities to operate weld cells, assemble units, and troubleshooting of plate products. As an experienced mechanic, the Nexus Operator II has a high level of proficiency in operating automated cell equipment, and leads junior mechanics or teams as assigned... 

Career Concepts Staffing Services, Inc.

Recruiter Job at Career Concepts Staffing Services, Inc.

 ...Outbound Staffing Recruiter Are you passionate about helping others find their dream jobs? Do you have a knack for challenging and inspiring people? Career Concepts is seeking enthusiastic individuals to join our dynamic team as Career Consultant Trainees! This entry-... 

Brightmont Academy

Talent Acquisition Manager Job at Brightmont Academy

 ...Talent Acquisition Manager The Brightmont Academy is a group of accredited private schools offering one-to-one instruction for students...  ...get information you need Minimum of 1 year recruiting in an agency or other dedicated recruiting setting OR 2 years in high volume... 

Toyota of Kenner

Toyota Experienced Service Technician Job at Toyota of Kenner

Job Summary:Toyota of Kenner is seeking a highly skilled and experienced Service Technician to join our growing team in Kenner, Louisiana. As an individual contributor, the Toyota Experienced Service Technician will be responsible for providing excellent service and... 

PTR Global

Senior User Experience Designer Job at PTR Global

 ...client, a leader in the aviation space, is seeking a Senior UX Designer to join their team on an ongoing contract basis in Downtown...  ...including future-state iOS concepts and core shopping/product experiences. This is a hybrid role with 12 days per week onsite and offers...