Job Description

Job Summary

The Systems Engineer III is a senior-level role on the healthcare IT infrastructure team which is responsible for the design, implementation, and optimization of the Epic environment, including client systems, Citrix delivery, security integrations (Imprivata), and backend infrastructure. Serves as the subject matter expert for Epic, collaborating with application, networking, and security teams to ensure seamless performance and high availability of our mission-critical clinical systems.

Core Job Responsibilities

• Design, configure, and maintain the Epic environment, including Citrix, Hyperspace, and print services.
• Administer Epic client distribution tools, including monitoring, deployment, and patching.
• Integrate Epic with enterprise technologies such as Active Directory, Imprivata, RightFax, and Microsoft 365/Exchange.
• Collaborate with application and infrastructure teams to optimize Epic system performance, reliability, and security.
• Troubleshoot and resolve complex issues related to Epic client systems, Citrix environments, and integrations.
• Participate in Epic upgrades, version migrations, and system validation testing.
• Implement and enforce HIPAA, security, and compliance standards across Epic and supporting infrastructure.
• Develop and maintain automation, scripts, and deployment workflows to improve efficiency and reliability.
• Mentor junior engineers and provide technical guidance to application teams.
• Participate in a rotating on-call support schedule for Epic infrastructure issues.
• Perform other duties as required.

Education/Experience Requirements

REQUIRED:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• 5-7 years of systems engineering experience, with at least 3+ years in Epic administration.
• Strong knowledge of Epic client system architecture and distribution methods.
• Hands-on experience with:
• Citrix XenApp/XenDesktop administration
• Active Directory integration
• Imprivata authentication
• RightFax and enterprise print services
• Microsoft 365/Exchange/Groupwise
• Proficiency with Windows Server administration, virtualization (VMware/Hyper-V), and scripting (PowerShell/Python).
• Strong understanding of disaster recovery, high availability, and performance tuning.
• Strategic problem solver with the ability to diagnose and resolve complex infrastructure/application issues.
• Strong communication and collaboration skills, capable of working across IT and clinical teams.
• High accountability and ownership of mission-critical Epic systems.
• Commitment to security, compliance, and operational excellence.
• Ability to mentor junior engineers and share subject matter expertise.

PREFERRED:

• Experience supporting large-scale Epic environments in a healthcare provider organization.
• Familiarity with hybrid cloud integrations (Azure, AWS).
• Knowledge of automation and infrastructure-as-code tools (Ansible, Terraform).

Licensure/Certification Requirements

PREFERRED:

• Epic ECSA certification (Client Systems Administrator) - required or must be obtained within 6 months of hire.
• Advanced certifications such as VMware VCP, Citrix CCP-V/CCE-V, Microsoft 365 Certified, or Cisco CCNP.

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