Sr.Backend Developer (Node.JS & AWS) Job at Brillio, Dallas, TX

ZEx2SjZ5YzBzN1dLSEdMVTh4L0phaVh4Y1E9PQ==
  • Brillio
  • Dallas, TX

Job Description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Job Title: Senior Amazon Connect Developer or Amazon Backend Developer

Dallas TX Based Only (Attend the office 3 days/week)

We can consider backend Developer with NodeJS and AWS experience , even if they don’t have experience with Amazon Connect. We’ll provide training on Amazon Connect as needed.

Role Summary:

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You’ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities:

Architecture & Design

  • Own the technical roadmap for Amazon Connect implementations.
  • Design scalable, secure, and resilient contact center solutions.
  • Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.

Development & Integration

  • Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
  • Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
  • Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
  • Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.

Operations & Support

  • Provide production support and participate in on-call rotations.
  • Conduct root-cause analysis, post-mortems, and incident response.
  • Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

  • Mentor junior developers and guide cross-functional teams.
  • Collaborate with network/security teams to ensure QoS, IAM, and compliance.
  • Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

  • Experience:
  • 5–10+ years in telephony/contact center or strong AWS backend development.
  • 3+ years hands-on with Amazon Connect is preferable.
  • 3+ years hand on AWS backend development
  • 2+ years with Salesforce Service Cloud Voice (preferred).
  • Willing to train a strong candidate on Amazon Connect
  • Technical Expertise:
  • Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
  • Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
  • Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
  • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
  • Tools & Frameworks:
  • Terraform, CloudFormation, Git, CI/CD pipelines.
  • GenAI tools: Amazon Bedrock, OpenAI, LangChain.
  • CRM integrations: Salesforce, ServiceNow.
  • Soft Skills:
  • Strong communication and stakeholder engagement.
  • Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications:

  • AWS Certified Solutions Architect or Developer.
  • Salesforce certifications (Service Cloud, Omni-Channel).

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Job Tags

Work at office, 3 days per week,

Similar Jobs

Guthrie

Phlebotomist I - Laboratory Collection - Part Time Job at Guthrie

 ...experiences, and perspectives. Other Duties: 1. Phlebotomists may be required to support evening, night, weekend, or holidays shifts for both outpatient and inpatient specimen collection. 2. Phlebotomists may be required to travel to perform specimen collections... 

Hackensack Meridian Health

Patient Care Technician - Stroke Unit - P/T with Benefits Day Job at Hackensack Meridian Health

 ...Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Responsibilties...  ...safe transitioning and continuum of care Participate in Unit/Department Performance Improvement [PI] activities. Specific Job... 

Global Edge Group

Civil Inspector Job at Global Edge Group

 ...Job Title: Civil Inspector Location: Port Arthur, TX Type of Role: Contract POSITION OVERVIEW: Our team is currently looking...  ...thereof. Assist QC Manager to establish and manage a field document control system for construction drawings, specifications... 

eClerx

Call Center Sales Representative- Fayetteville Job at eClerx

 ...attractive, performance-based incentives. Work Location - This is an in-office position (No remote or work-at-home positions available for this role).You...  ..., NC 28303. Compensation/Pay: In addition to fixed/hourly pay, this role includes Sales incentives... 

AH Group of Companies

Senior Human Resources Specialist Job at AH Group of Companies

 ...engagement initiatives, delivering day-to-day HR operations, ie, payroll, onboarding, offboarding, and benefits, and supporting recruiting activities. The role will serve as the first dedicated HR resource in North America, reporting to the Global HR Manager/Chief of...