Job Title : Service Delivery Manager
Location : East Hanover, NJ
Duration : Permanent, Direct Hire
Salary Range : $110-120,000 (negotiable based on experience)
Summary :
The Service Delivery Manager is primarily responsible for overseeing the onsite delivery teams to ensure that contracted services are delivered in accordance with agreed expectations and SLAs.
Responsibilities :
• Report to, partner with and take work direction from the account Director of Customer Success
• Promote and drive team collaboration and maintain high team morale
• Maintain an organized and professional environment where all service delivery teams perform to customer’s values and standards of excellence
• Own and manage the hiring, allocation and HR management of the resources that report to SDM, including onsite and remote teams
• Provide tactical oversight of onsite and remote resources
• Team leadership - approve timesheets, performance review and goal setting activities
• Active cooperation with the HR team - open new positions, selection of candidates and organization of interviews, onboarding of new employees
• Actively contribute to the identification, reporting and implementation of Continuous Service Improvement (CSI) items
• Actively collect, interpret and operationalize data from all available sources - monitoring and management tools, ITSM tools (e.g. ServiceNow) team resource utilization, the customer and other sources
• Actively drive scheduled internal and external operations meetings - based on the use of agendas, meeting preparation, effective operational analysis and collaborative teaming with internal and customer team members
Qualifications :
• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Exceptional strategic thinking and structured problem-solving skills
• Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring meeting deadlines
• Strong organizational skills and excellent attention to detail
• Must have clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
...Corporate Recruiter Position Summary The Corporate Recruiter is responsible for managing the full-cycle recruitment process across multiple business areas. This role partners closely with hiring managers to identify staffing needs, develop sourcing strategies, attract...
...Join a Team Where Care Meets Independence Registered Nurse Home Health | Elizabeth City, NC Employment Type: Part-Time/PRN Hourly Range: $37.00 $40.00 At Albemarle Home Health & Hospice, part of the Medical Services of America family, we believe that healing...
...MAU is hiring a Maintenance Technician at our client in Blythewood, SC. As a Maintenance Technician, you will be responsible for the installation and maintenance of mechanical and electrical systems of the physical structures and production equipment. This is a direct...
...a real difference. Responsibilities Assess each patient and develop an appropriate treatment plan with measurable goals and time frames Prepare and submit clinical and progress summaries based on identified and attained goals Ensure that other treating medical...
...Role: Junior Sales Representative Job Summary: The Jr. Sales Representative will be responsible for developing and growing IKO sales... ...of meeting and exceeding sales goals. WORK AUTHORIZATION AND TRAVEL: ~ Up to 80% travel may be required. #LI-TM1...