Job Description

Role Title: Senior Director of IT Operations

Work Location: Addison, IL (hybrid 3 days per week)

Employment Type: Full-Time, Direct Hire

About the Role:

We are looking for a strategic and visionary Senior Director of IT Operations to lead our client’s Infrastructure and Cloud strategy across North America. This role is responsible for ensuring the performance, scalability, security, and cost-efficiency of our IT infrastructure while driving innovation through automation, modern cloud operations, and a product-centric mindset.

You will oversee a broad portfolio including data centers, public cloud platforms (Azure, AWS, GCP), enterprise networks, backup and disaster recovery, Microsoft 365, Entra ID, and ITSM tools. A key focus will be transforming our client’s operating model from reactive support to proactive, self-service enablement and intelligent automation.

Key Responsibilities:

Leadership & Strategy

• Develop and execute a North American IT infrastructure and cloud roadmap aligned with business and security objectives
• Build and lead a high-performing team while formalizing a unified operating model across divisions

Cloud & Infrastructure Operations

• Manage hybrid infrastructure environments (on-premise and cloud) with emphasis on automation, disaster recovery, cost optimization, and Infrastructure as Code (IaC)

Modern Workplace & Support

• Oversee Microsoft 365 and digital workplace tools to enhance employee experience
• Lead Help Desk transformation through tiered support, self-service portals, and AI-driven automation

Automation & Service Enablement

• Implement self-service provisioning, AIOps, RPA, and observability tools to improve system reliability and reduce incident response times

Network & Platform Services

• Manage enterprise network, endpoint management, and core IT platforms including Active Directory, Intune, DNS, and backup systems

Vendor & Financial Management

• Lead vendor performance management, contract negotiations, and operational budgeting with a focus on innovation and cost control

Governance & Reporting

• Define and track KPIs, deliver executive dashboards, and ensure compliance with cybersecurity and regulatory standards

Qualifications:

• 12+ years of experience in IT operations, including 5+ years in a leadership role
• Proven expertise in hybrid and cloud environments, Infrastructure as Code (IaC), DevOps, and automation
• Strong knowledge of Microsoft 365, observability platforms, and modern endpoint management
• Demonstrated success in infrastructure modernization, cost optimization, and managing multi-division environments
• Excellent communication, leadership, and cross-functional collaboration skills
• Bachelor’s degree in Information Technology or related field; MBA or advanced degree preferred

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