Job Description

Job Summary:

Develops crisis management, emergency management and contingency plans for Tokio Marine North America Services, and its group companies. Leads and provides incident response support for any type of natural, man-made or technological disaster.

Essential Job Functions:

• Develops and implements plans, processes, policies and procedures for emergency management, crisis management and contingency planning program elements.
• Leads incident management for any type of natural, man-made or technological disaster.
• Provides incident support during emergencies, which may occur outside of standard business hours and require extended shifts depending on the severity and duration of the event.
• Participates in post-incident reviews and contributes to continuous improvement efforts.
• Communicates effectively with senior executives and leaders during crisis and emergency situations.
• Gathers and analyzes information; supports resolutions to address business issues for a specific business group.
• Tests multi-dimensional plans with various operational departments throughout group companies.
• Evaluates vendors, makes recommendations, and implements vendor requirements.
• Develops strategy, training materials, protocol and quick reference guides for emergency management, crisis management and contingency planning areas.
• Develops and leads tabletop exercises and training for group companies.
• Develops plans and procedures for the BCM Crisis Management Center.
• Manages efficient and effective usage of tools and integration with other tools as necessary.
• Initiates awareness processes to make necessary improvements for emergency management, crisis management and contingency plans.

Qualifications:

• Bachelor's degree is preferred (preferably in Emergency Management or Business).
• A Business Continuity certification preferred.
• 7+ years of relevant experience.
• Ability to provide on-call support and incident response as needed during emergencies, including after-hours and weekends. As much advance notice and flexibility as possible will be provided.
• Ability to weigh business needs and articulate these needs to management.
• Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Experience with mass notification systems, such as Onsolve Send Word Now, and incident monitoring systems, such as Everbridge NC4, preferred.
• Working knowledge of Microsoft Office,and strong knowledge in Microsoft Excel preferred.
• Performs special projects and other duties as may be assigned.
• Strong customer service orientation, responsive, consultative, collaborative and accurate.
• Strong leadership ability: able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement.
• Familiarity with project management skills; planning, organizing, monitoring and controlling projects, ensuring efficient utilization of resources to achieve project objectives and deadlines.
• Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner.
• Strong analytical ability with the capability to determine the root cause of problems and issues

Salary range $94,000 to $115,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

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