Job Description
At USA Wood Door, we deliver tailored solutions with trusted service, exceptional quality, and superior speed. Our team works closely together and with our customers to understand project needs, craft custom doors and frames, and deliver them fast - often in two weeks or less. With deep expertise and a commitment to reliability, we help customers solve problems and keep projects on track across industries like healthcare, hospitality, education, and retail. If you’re ready to make an impact in a collaborative, fast-paced environment, join USA Wood Door and help lead the way in speed, service, and quality
. The Primary Duties And Responsibilities The successful candidate will regularly lead, support and be engaged in the following tasks and actions, supporting growth and improvement of the Quality Management System (QMS) to positively impact First Pass Yield (FPY) and Cost of Quality (CoQ). In this hands-on position, a successful candidate will balance time between the Production floor and Support office, maintaining a cross-functional partnership with the Operations, Supply Chain and Sales processes. The responsibilities associated with a successful candidate include (but may not be limited to): - Partnering with Operations, Supply Chain and Sales team members to develop and improve documented process, work instructions and process verifications
- Leading Root Cause Analysis process including identifying trends, investigating possible causes and working with affected team members to develop and deploy sustainable corrective action as well as creating and maintaining the root cause tool documentation
- Supporting New Hire, New Process, Cross training, and Process refresher training as it pertains to the understanding of Quality processes and Process effect on Quality
- Driving Operator engagement in the QMS using Change Management Techniques during times of change
- Leading the development and update of Control Plans, FMEAs and other Risk Based process tools
- Partnering with Operations to complete data collection, supporting process and product conformance and trending
- Maintaining document control process with all new documented and document updates
- Leading and participating in Improvement projects as necessary to support FPY/CoQ improvement
- Being a Subject Matter Expert on Layered Process Audit, First Article Inspection, and other Quality sustainability processes
- Developing and delivering on, measurable individual goals that support facility Safety, Quality, and production goals
- Communicating clearly and consistently both verbally and written
Qualifications - Five to seven years’ experience in a Quality Manufacturing Environment
- 4-year Degree in Technical Field or equivalent experience preferred
- Process and/or Project Management education or experience
- Six sigma Lean GB or ability to become certified within eighteen months
- Excellent written and oral skills are a must
- Experience of dealing directly with customers regarding quality issue
- Must be able to work independently with minimum supervision
- Strong negotiation skills and a commitment to bust barriers and champion the needs of the production team are critical
- Flexibility to support the needs of all shifts with direct contact and active leadership is required
- Strong knowledge of quality inspection and auditing process highly desired
- QMS documentation understanding (Work Instruction/SOP, Layered Process audit, First Article Inspection, Process Flow, Control Plan, FMEA)
- Experience in quantitative and qualitative analysis, and problem-solving techniques, root cause analysis, quality assurance practices and concepts (8D, CAR, 5 Why, Fishbone)
- Ability to provide extended flexible work hours, as workload and projects requires
- Ability to lift up to 50 lbs from the floor level up to the inspection station
- Effective team-member is essential in this key role
- Ability to use MS-Office (Word, Excel, E-Mail, Vizio and other Windows-based applications)
Job Tags
All shifts, Flexible hours,