Job Description

Job Description: Quality and Compliance Coordinator

Department: Quality and Risk | Status: Full-Time | Location : 6374 Lincoln Ave Chicago IL 60659

Reports To: Quality and Risk Manager | Compensation: $55,000-70,000 (DOE)

The Quality and Compliance Coordinator provides essential administrative and project support to the Quality, Risk, and Compliance functions at our Federally Qualified Health Center (Look-Alike). This role supports committee coordination, policy management, compliance readiness, and quality improvement initiatives. The Coordinator will assist in maintaining HRSA compliance, tracking performance metrics (UDS/HEDIS/MIPS), and promoting a strong culture of safety, accountability, and continuous improvement. This position is ideal for a detail-oriented, tech-savvy, and mission-driven professional eager to contribute to quality of care and operational excellence.

Key Responsibilities

• Prepare agendas, supporting materials, and meeting minutes for internal committees, including the Continuous Quality Improvement (CQI) and Risk & Patient Experience Committees.
• Track and follow up on action items from meetings, ensuring timely progress and accountability.
• Assist in quarterly reporting to the Board of Directors for quality and risk.
• Support quality improvement initiatives and compliance projects across all departments.
• Assist in preparation for HRSA Operational Site Visits (OSVs), including policy review, evidence gathering, and compliance documentation.
• Help track Uniform Data System (UDS) performance metrics and follow up on improvement opportunities.
• If clinical, assist with chart audits, deep dives into quality measures, and identification of care gaps.
• Help build or optimize workflows within the EMR (eClinicalWorks), including templates and reports.
• Troubleshoot and escalate unresolved EMR issues when needed.
• Help manage and format policy documents and procedures across departments.
• Support the HIPAA Security Risk Assessment process and maintain compliance documentation.
• Use platforms like Microsoft Office, Teams, Zoom, SharePoint, Monday.com, and RingCentral to support internal communication and task tracking.
• Maintain well-organized records and digital workspaces for quality and compliance documentation.
• Communicate effectively with clinical and administrative staff at all levels.
• Engage with external partners, including lab vendors and payors, to coordinate data exchange and quality initiatives.
• Foster a positive, solutions-focused work culture aligned with our mission.
• Strong proficiency with technology and digital platforms, including Microsoft Office Suite, Zoom, Microsoft Teams, SharePoint, Monday.com, and RingCentral.
• Excellent written communication skills; capable of drafting and formatting policies, reports, agendas, and meeting minutes with clarity and professionalism.
• Highly organized and detail-oriented; able to manage multiple priorities and follow up consistently on action items.
• Comfortable working independently and proactively; can troubleshoot and problem-solve with minimal oversight.
• Adaptable and professional with a positive, team-focused attitude and the ability to interact effectively across a wide range of roles and personalities.
• Deeply committed to accessible, high-quality patient care and aligned with our mission to serve all patients regardless of ability to pay.

Required Qualifications:

• Minimum 2 years of experience in a healthcare or primary care setting
• Strong proficiency in Microsoft Office Suite and EMR systems
• Excellent written and verbal communication skills
• Strong attention to detail, organization, and follow-through

Preferred Qualifications:

• Clinical credential: CMA, RMA, LPN, RN, or similar
• Associate’s or Bachelor’s degree in Nursing, Public Health, or Healthcare Administration
• Experience in Federally Qualified Health Centers (FQHCs) or Look-Alikes
• Familiarity with HRSA site visit preparation and UDS/HEDIS/MIPS reporting
• Prior experience with eClinicalWorks (eCW)

Midwest Refuah Health Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.

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