Job Description

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
• Translating complex ideas into understandable concepts that evolve and enhance the product experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
• Storytelling and presenting visual concepts to various stakeholders
• Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech.

Basic Qualifications

• At least 8 years of experience with user experience design

Preferred Qualifications

• Experience designing for cross channel experiences
• Comfortable working with a variety of business partners and delivering outcomes
• design and prototyping tools, such as Figma
• Familiarity with working in an established design system
• Experience managing a cross-functional team

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