Principal Experience Designer Job at PTR Global, Irving, TX

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  • PTR Global
  • Irving, TX

Job Description

Strategy & Planning

  • Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
  • Translating complex ideas into understandable concepts that evolve and enhance the product experience
  • Engaging in portfolio prioritization to help set the strategy and product road map for the team
  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
  • Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
  • Championing prioritization of design centered product enhancements grounded in research and analysis
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset

Discovering & Delivering

  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Driving end-to-end product design by:
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
  • Planning and facilitating workshops with internal and external stakeholders to align with business needs
  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
  • Storytelling and presenting visual concepts to various stakeholders
  • Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech.

Basic Qualifications

  • At least 8 years of experience with user experience design

Preferred Qualifications

  • Experience designing for cross channel experiences
  • Comfortable working with a variety of business partners and delivering outcomes
  • design and prototyping tools, such as Figma
  • Familiarity with working in an established design system
  • Experience managing a cross-functional team

Job Tags

Shift work,

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