Job Description

The Operations Manager is responsible for the success of assigned functions within the distribution center, ensuring all key metrics are met, supporting company policies, procedures and safety while creating an inclusive high performance culture.

Essential Duties and Responsibilities

• Ensure all Safety policies and procedures are adhered to and enforced at all times
• Lead and manage a team of front line managers in the daily planning and execution of daily operations of assigned functional areas within the Distribution Center
• Manage team performance to meet or exceed established cost, productivity, quality and service targets
• Plan, monitor, appraise, and manage subordinate performance results
• Models the Company’s values so to influence others to perform in an aligned manner
• Develop subordinate leadership team through mentoring, coaching and training so to enable a global perspective as well as promoting optimal results within the multifunctions of the operation
• Provide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessary
• Manage staffing, supply and equipment needs based on forecasted volumes
• and ensure that established policies, rules and regulations, and procedures are followed
• Lead the creation and sustainment of a culture of continuous process improvement and associate engagement
• Conduct regularly scheduled functional area reviews/reporting and provide follow-up
• Troubleshoot and provide solutions for issues of a moderate to complex scope
• Execute assigned operational responsibilities to achieve assigned KPIs while staying within budget parameters. React to variances and approve plans to get back on plan
• Develop and/or manage KPIs to ensure performance, service, quality and cost goals are achieved
• Ensure work instructions are documented and current for all functional areas and escalate any changes to SOP to appropriate partner. Receive and approve all related process changes to improve efficiencies, safety, etc.
• Ensure all training/cross-training plans are achieved on time as scheduled
• Ensure that a climate of openness, trust and respect exists for each Associate
• Establish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectives
• Lead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirements
• Collaborate and partner cross-functionally at all levels within the DC and across divisions of the company, including communication with corporate partners, external vendor partners and resources
• Ensure all process and functions support inventory integrity
• Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely
• Continually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on facts
• Develop self so to enable having a global perspective as well as being able to , promote optimal results within the multifunctions of the operation
• Regular attendance is an essential function of the job
• Other duties as assigned

Scope

• Supervises staff – 3 to 5
• Financial Scope - $80M
• Organizational Scope – All US locations/Single Category/Region/District/Distribution Center
• Decision Making – Creates policy and resolves problems
• Travel – 5%

Job Qualifications – Education and Experience

• Bachelor’s Degree in Business, Supply Chain Operations or Operations Management preferred
• Master’s Degree in Business or Operations Management a plus
• Minimum 3-5 years of experience in a big box, high volume distribution center environment
• 8+ years of experience in lieu of Degree
• Must be highly organized, able to handle multiple projects/tasks simultaneously and capacity to take on large areas
• Possess a high degree of analytical skills
• Excel at working and leading in a team environment
• Ability to clearly communicate both verbally and written at all levels of management
• Proficient with all aspects of Operations Management, techniques and principles
• Possess mid to high level computer skills

Competencies:

• Leadership - Models the Company's values and influences others to achieve individual or team objectives.
• Communication - Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely.
• Initiative - Approaches work objectives with a sense of urgency and a dedication to exceeding performance expectations.
• Problem-solving/Decision-making - Accurately identifies problems, issues and opportunities, collects data to draw conclusions and chooses a course of action based on facts.
• Planning & Organization - Establishes courses of action for self and others to ensure that work objectives are met.
• Policy Compliance - Manages in accordance with Company policies and procedures and promotes compliance in others.

Physical Requirements

General office environment requiring ability to:

• stand, walk, sit for extended periods of time
• speak and listen to others in person and over the phone
• use keyboard and read from computer screen and reports
• lift 50 pounds

Safety:

• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

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