Job Description
National Technical Services Manager will provide technical leadership and support for our building materials products by managing customer relationships, addressing technical inquiries, and facilitating the successful development and introduction of new products. This role bridges the gap between the sales, technical, and new product development teams, ensuring customer satisfaction and driving business growth through technical expertise.
National Technical Services Manager Responsibilities:
- Partner with the sales team to cultivate and maintain strong relationships with existing and prospective customers.
- Act as the primary technical contact, addressing customer inquiries, resolving quality issues, and supporting ongoing sales opportunities.
- Translate performance requirements into product specification requirements.
- Act as technical ambassador (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)
- Collaborate with internal teams (e.g., sales, R&D) to troubleshoot and address customer concerns promptly and effectively.
- Manage all technical aspects of customer projects, from initial inquiry to resolution, including product performance issues and application support (incl. leading trial management, managing qualification process at customers).
- Support Product Qualification assisting in the qualification processes of existing products, ensuring proper validation of product performance and alignment with customer needs.
- Analyze product performance at specific customer sites, gathering and interpreting data to ensure that product changes deliver the expected results and address any potential issues proactively.
- Identify opportunities for enhancing products, technical processes, and customer experiences through innovation and process optimization.
- Contribute to the identification of new product ideas and technologies that meet market needs and customer demands.
- Support the New Product Development team in implementing new products, ensuring technical feasibility, testing, and validation.
- Engage in relevant technology development efforts, contributing to innovation that aligns with market needs and customer expectations.
- Perform benchmarking analysis of competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning.
- Provide technical insight to help drive business opportunities, align products with customer needs, and position the company’s offerings to capitalize on new market trends.
- Collaborate with cross-functional teams to ensure that technical requirements are understood and met during both new developments and the maintenance of existing product lines.
- Be a subject matter expert in the end use applications of all of our products across markets including but not limited to paints, coatings, plastics, additives and inks.
- To also work to understand the processes that produce all of our various products.
National Technical Services Manager Requirements:
- Required: Bachelor’s degree minimum in Engineering, Chemistry, Materials Science or related discipline required; Master’s, MBA, or PhD highly preferred
- 5+ years of technical experience (chemistry, engineer, tech service, application engineering, industrial products development, technical sales, , process engineering role, or equivalent) required
- Mechanical Engineering, Chemical Engineering, or Materials Science background or equivalent experience preferred
- Experience with roofing and building materials highly preferred
- Needs to have experience working with customers directly on technical issues.
- Strong Technical Writing and communication skills.
- Knowledge of Design of Experiment best practices.
- Experience on new product development processes.
- This is a travel-based position (domestically) with travel between 45-65%.
Job Tags