Mortgage Customer Service Job at Insight Global, Saint Louis, MO

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  • Insight Global
  • Saint Louis, MO

Job Description

Position: Mortgage Customer Service Representative

Duration: 4m C2H

Location: St. Louis, MO. 63110

Start Date: ASAP

Work Schedule: M-F 8am-5pm (some flex)

Interviews: 1 & Done in-person

The pay range for this role is $17.00-19.00/hr

Duties and Responsibilities:

  • Respond to inbound calls, emails, and inquiries regarding mortgage applications
  • Proactively reach out to clients to provide status updates and answer questions
  • Offer clear guidance on steps in the mortgage process
  • Inform customers of required documents and submission deadlines
  • Track document intake and ensure timely delivery to underwriting
  • Monitor progress and escalate any delays or issues that may impact approval
  • Explain 30-day rate lock timelines and coordinate scheduling accordingly
  • Work with closers, title companies, and customers to finalize loan closing dates
  • Ensure all pre-closing requirements are met before the scheduled closing
  • Maintain accurate records of customer interactions and loan milestones
  • Troubleshoot and resolve processing issues to avoid delays
  • Serve as liaison between customer and internal teams (e.g., underwriting, closing, funding)

Must Haves:

  • Mortgage Processing Experience

OR

  • Bachelors Degree in Finance or Business
  • Call Center Experience

Job Tags

Immediate start, Flexible hours,

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