Position: Mortgage Customer Service Representative

Duration: 4m C2H

Location: St. Louis, MO. 63110

Start Date: ASAP

Work Schedule: M-F 8am-5pm (some flex)

Interviews: 1 & Done in-person

The pay range for this role is $17.00-19.00/hr

Duties and Responsibilities:

Respond to inbound calls, emails, and inquiries regarding mortgage applications
Proactively reach out to clients to provide status updates and answer questions
Offer clear guidance on steps in the mortgage process
Inform customers of required documents and submission deadlines
Track document intake and ensure timely delivery to underwriting
Monitor progress and escalate any delays or issues that may impact approval
Explain 30-day rate lock timelines and coordinate scheduling accordingly
Work with closers, title companies, and customers to finalize loan closing dates
Ensure all pre-closing requirements are met before the scheduled closing
Maintain accurate records of customer interactions and loan milestones
Troubleshoot and resolve processing issues to avoid delays
Serve as liaison between customer and internal teams (e.g., underwriting, closing, funding)

Must Haves:

Immediate start, Flexible hours,