Job Description

About Vivify Medical:

We're a dynamic, independent cardiology and primary care practice seeking a dedicated Medical Receptionist to join our team. At Vivify Medical, we prioritize personalized, patient-centered care, empowering individuals to actively participate in their health journey. We emphasize thorough evaluations, proactive screenings, and clear communication, all while maintaining the highest clinical standards. We are equally committed to fostering a positive, collaborative team culture where both our patients and staff can thrive in a welcoming, caring, efficient, and accessible environment.

If you're seeking a role where you can be the welcoming face of our practice, grow professionally in a patient-focused environment, and be part of a supportive team dedicated to optimal patient experiences, Vivify Medical is the place for you.

Job Summary:

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to be the first point of contact for our growing practice. The ideal candidate will play a crucial role in creating a positive and efficient experience for our patients, both in person and over the phone. This role encompasses a range of administrative and patient-facing responsibilities, requiring excellent communication skills, a professional demeanor, and a strong commitment to patient satisfaction. Our practice excels in both primary care and cardiovascular disease. You will be a key member of our team, ensuring smooth front office operations and providing exceptional patient service.

Responsibilities:

Patient Interaction and Front Desk Management:

• Serve as the first point of contact for patients, greeting them warmly and professionally in person and on the phone.
• Manage the front desk area, ensuring it is welcoming, organized, and efficient.
• Answer and direct phone calls, take messages accurately, and handle patient inquiries with courtesy and professionalism.
• Schedule and confirm patient appointments, follow-ups, and referrals accurately and efficiently.
• Verify patient insurance information and process co-payments and payments according to office policies.
• Assist patients with completing necessary forms and paperwork.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Manage patient flow, ensuring efficient check-in and check-out processes.
• Address patient concerns and escalate issues to the appropriate personnel when necessary.

Administrative Duties:

• Maintain accurate and up-to-date patient demographic and insurance information in the electronic health record (EHR) system.
• Assist with the processing of referrals, prior authorizations, and other administrative tasks as needed.
• Manage incoming and outgoing mail, faxes, and electronic communications.
• Maintain office supplies and ensure the reception area is well-stocked.
• Assist with administrative tasks as needed, including filing, scanning, and data entry.
• Ensure the waiting area is clean, comfortable, and organized.

Team Collaboration and Communication:

• Establish and maintain effective communication with other team members, including physicians, nurses, medical assistants, and administrative staff, to ensure smooth workflow and patient care.
• Work in conjunction with the attending physician, NP/PA, and medical assistants to facilitate efficient patient flow.
• Maintain a high level of accuracy in all clinic business and patient process flow functions.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Proven experience working as a receptionist, preferably in a medical office setting.
• Familiarity with medical terminology, insurance processes, and HIPAA regulations is a plus.
• Proficiency in basic computer skills and EHR systems.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to multitask
• Exceptional customer service and interpersonal skills with a patient-centered approach.
• Ability to maintain a professional and courteous demeanor in a busy environment.
• High school diploma or equivalent required; Associate's degree or relevant certification is a plus.
• Experience with scheduling software and multi-line phone systems.

Benefits:

• Competitive salary + Medical, Dental, and Vision
• Opportunities for professional growth and development.
• Supportive and collaborative team environment.

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