Job Description

Supervise, train and inspect the performance of assigned laundry attendants on all procedures are completed to the hotel`s standards. Assists where necessary to ensure optimum service to employees.

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. 
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guest`s needs.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
• Use cleaning chemicals according to OSHA regulations and hotel requirements.
• Adhere to all Health department, sanitation and safety regulations.
• Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
• Monitor usage of chemical and water to maximize consumption.
• Remove all debris on floors after each sorting.
• Issue clean table linens and service towels / rags to Food and Beverage personnel.
• Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
• Maintain accurate poundage records of dry cleaning and laundry.
• Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
• Breakdown and clean work areas/equipment.
• Restock chemicals for next shift as assigned.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and/or on-coming supervisor.

Additional Duties & Responsibilities:

• Assists in other areas of Laundry assigned.
• Attend designated meetings.
• Stock Laundry supplies.
• Work with chemical and machine repair personnel to repair machines, improve quality or standards. Increase productivity or capacity of machines.

• 1 year experience in laundry / dry cleaning position.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High School graduate.
• Fluency in English both verbal and non-verbal.
• Compute mathematical calculations.
• Ability to:
  • Perform Job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follows directions thoroughly.
  • Understands employee needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentially employee information and pertinent hotel data.
  • Ascertain departmental training needs and provide such training.
  • Direct performance of staff and follow up with corrections when needed.
• Desirable:
  • Supervisory experience
  • Fluency in a second language, preferably Spanish.
  • Previous guest relations training.
  • Ability to input and access information in the property management system/computers.

Compensation:

Base Pay Start Rate: $25.73/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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