Job Description

At Sugar Bowl Bakery, we believe that simple, delicious food brings joy to everyday moments. If you’re passionate about delightful treats, we want you on our team! From our rich, chocolatey Brownie Bites to buttery soft Madeleines and subtly sweet Palmiers, each perfectly portioned baked good is crafted with high-quality ingredients and a commitment to taste. Help us spread sweetness with every bite—your journey into the world of delectable baked goods starts here!

Position Overview:

The HR Manager is a key member of the bakery management team and partners closely with bakery leaders to drive HR initiatives that support employee engagement, compliance, and operational excellence. This role is responsible for hands-on management of day-to-day HR operations within the manufacturing facility and the corporate headquarters in Hayward, CA, including employee relations, benefits administration, recruiting, training and development, and performance management. The HR Manager will develop, implement and manage programs and HR processes to support our diverse, multilingual workforce.

The HR Manager oversees an HR Supervisor and serves as a trusted advisor to leadership and employees across all levels of the organization. They provide guidance and counsel to functional leaders in support of the management and development of their teams, as well as ensure that the HR process and protocols are clear and effective. The HR Manager utilizes analytics, expertise, and best practices to influence and improve organizational culture, people systems, programs, and outcomes.

Essential Functions:

Bakery Leadership

• Collaborate with facility management team to plan and implement facility-level HR initiatives & work plans, ensuring effective communication and change management methods.
• Partner with leadership to strengthen management capability and succession planning.
• Promote a workplace environment that aligns with SBB values and desired culture, leading as a role model in all interactions, and collaborating with facility leaders to develop plans to promote an inclusive environment that is engaging, enabling, and energizing, and one where our team members can thrive.

Recruitment & Staffing

• Manage full-cycle recruiting for both hourly and salaried positions, from job posting to onboarding.
• Partner with external staffing agencies to ensure adequate coverage and high-quality placements.
• Develop creative sourcing strategies to attract and retain a diverse workforce.

Employee Relations & Coaching

• Partner with bakery and department managers to proactively address employee relations issues, coach leaders, and ensure fair and consistent application of company policies.
• Conduct and document workplace investigations and recommend appropriate actions.
• Foster a positive, inclusive, and safe workplace culture that aligns with company values.
• Champion a positive culture by actively promoting recognition programs and ensuring leaders are delivering timely and sincere appreciation.

Training & Development

• Identify training needs and coordinate programs to support employee growth and compliance requirements.
• Develop and conduct training as needed regarding a variety of HR processes and tools such as defining/documenting job functions/requirements, interviewing & selection, performance management, conflict resolution, managing positive employee relations, policies & procedures, etc.

Benefits & HR Administration

• Administer employee benefits programs and serve as a resource for employee questions.
• Support annual open enrollment and benefits education efforts.
• Ensure compliance with federal, state, and local employment laws, California wage and hour requirements, and company policies.
• Manage all HRIS related activities, maintain department records, and ensure data/reporting accuracy, including accurate organizational charts, employee files, etc.

HR Strategy & Projects

• Contribute to HR process improvement initiatives and company-wide projects.
• Participate in developing HR department goals, defining processes and metrics in support of goals, and effective implementation.
• Implement HR programs and policies to enhance engagement, retention, and organizational performance.

Position Location: This is an on-site role based in Hayward, California, to support the bakery and company headquarters. Candidates must be located within a commutable distance to Hayward.

Minimum Qualifications

• 5–7+ years of progressive HR experience, including generalist responsibilities in a manufacturing or similar environment.
• Strong working knowledge of employment laws (Federal and California), benefits administration, and employee relations best practices.
• Proven experience in full-cycle recruiting and working with staffing agencies.
• Strong interpersonal skills and ability to work effectively with teams, a diverse, multilingual workforce, cross functional partners and external vendor partners
• Excellent organizational, communication, and problem-solving skills.
• Strong process improvement mindset with ability to identify and implement changes.
• Demonstrated engaged and hands-on approach to understand the operations & needs/priorities of the facility, building excellent working relationships with management, supervisors, and employees.
• Depth of knowledge regarding employment laws, regulatory compliance, and HR best practices in areas such as compensation and benefits administration, workforce planning, recruiting and onboarding, training and development, performance management, etc.
• Highest levels of professionalism, confidentiality, judgement, and discretion.

Education/Certifications

• Bachelor of Science of Bachelor of Arts in HR or related field preferred (or equivalent experience)
• HR Certification - PHR/SPHR or SHRM-CP/SCP - strongly preferred

Personal Attributes

• Operates as a leader with a high level of professionalism
• Proactive self-starter; with sense of urgency to achieve results
• Quick study, flexible and willing to handle a fast paced, ever changing work environment
• Ability to operate in a team environment with a “can do” attitude
• Anticipates and plans for potential issues
• Strong problem-solving skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sugar Bowl Bakery continues to remain an Equal Opportunity Employer.

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