Guest Experience Associate Job at Forrest Solutions, Manhattan, KS

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  • Forrest Solutions
  • Manhattan, KS

Job Description

We are seeking polished, professional, and customer-focused VIP Guest Ambassadors to support an exciting immersive experience located in the heart of Times Square. This one-of-a-kind attraction offers guests an unforgettable opportunity to engage with the magic of New Year’s Eve year-round. As a VIP Guest Ambassador, you will play a vital role in creating a world-class experience for visitors from around the globe.

Responsibilities

  • Welcome and escort VIP guests, providing warm, professional, and attentive service from arrival to departure.
  • Deliver personalized experiences by anticipating guest needs and exceeding expectations.
  • Provide knowledgeable information about the immersive experience, including exhibits, history, and attractions, ensuring guests feel fully engaged.
  • Coordinate with operations, hospitality, and security teams to guarantee seamless guest flow and a premium visitor experience.
  • Assist with VIP check-in and reservation management, ensuring accuracy and efficiency.
  • Monitor guest feedback and communicate observations to management to continuously improve service standards.
  • Uphold the highest standards of professionalism, appearance, and confidentiality while interacting with high-profile visitors.
  • Support event activations, private tours, and special programming as needed.

Qualifications

  • Prior hospitality, luxury retail, front-of-house, or guest services experience preferred.
  • Exceptional interpersonal and communication skills, with a strong customer service orientation.
  • Ability to remain composed and professional in a fast-paced, high-profile environment.
  • Flexible availability, including evenings, weekends, and holidays.
  • A polished, professional appearance and demeanor.
  • Multilingual skills a plus.

What We Offer

  • An exciting opportunity to be part of a globally recognized, immersive Times Square attraction.
  • Competitive hourly rate and opportunities for growth.
  • A dynamic, team-oriented work environment in one of New York City’s most iconic locations.

Job Tags

Hourly pay, Flexible hours, Afternoon shift,

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