Job Description

General Manager

Dennis & Co Auto Group is seeking an experienced Automotive Dealership General Manager to oversee operations at a large well-established dealership to ensure profitability, customer satisfaction, and adherence to company standards and policies. This role involves managing and leading staff, developing strategic business plans, and ensuring the dealership meets its sales and service goals. The General Manager will report directly to the Dealer Group General Manager and collaborate closely with other departments to drive the success of the dealership.

Essential Duties Included but are limited to:

• Oversee all daily operations of the dealership including sales, service, parts, and finance departments.
• Ensure compliance with all company policies, procedures, and regulations.
• Monitor and analyze dealership performance metrics to identify areas for improvement.

Leadership and Staff Development:

• Hire, train, and mentor department managers and staff.
• Foster a positive and productive work environment that encourages teamwork and professional growth.
• Implement performance management processes and provide regular feedback to staff.

Customer Experience:

• Ensure high levels of customer satisfaction and address any customer concerns or complaints promptly.
• Develop and implement strategies to enhance the customer experience and build long-term customer relationships.

Sales and Marketing:

• Develop and execute sales and marketing plans to achieve dealership goals.
• Monitor market trends and competitor activities to identify new business opportunities.
• Ensure effective merchandising and promotional activities to attract and retain customers.

Financial Management:

• Prepare and manage the dealership’s annual budget.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost-control measures and identify opportunities to increase revenue.

Inventory Management:

• Oversee the ordering and inventory control of vehicles, parts, and accessories.
• Ensure optimal stock levels to meet customer demand without overstocking.

Compliance and Safety:

• Ensure all dealership operations comply with local, state, and federal laws and regulations.
• Promote and enforce a culture of safety and environmental responsibility.

Qualifications:

• Proven track record at the GM-level (8+ years) in managing a high-volume automotive operation with a verifiable record of profitability
• Exceeds CSI scores
• Consistent positive customer satisfaction scores
• NCM or NADA Dealer Academy Graduate strongly preferred
• Fluency in CDK and related automotive applications
• Strong leadership, presentation and negotiation skills

Education:

• 10 years related experience and/or training or combination of education and experience.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Vacation and Sick Time
• 401(k)
• Paid Holidays

Pay: $300,000- $400,000

• Competitive salary plus performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401K
• Paid time off and professional development opportunities.

About Us

The Dennis & Co. Auto Group operates a major automotive dealership network in the Metropolitan New York region with a diversified portfolio of 13 brands across 11 locations, including Chrysler, Jeep, Dodge, Ram, Kia, Volkswagen, Ford, Buick, GMC, Fiat, Chevrolet, and Cadillac. The group also owns and operates a used-only dealership and two collision centers.

If you are looking to grow your career with an expanding organization, and you are interested in professional career development, this could be a natural fit for you! We primarily promote from within, so if you are interested in joining a team who prioritizes your long-term career goals, this is the right place for you!

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