Job Description

About The Company

Yummy Beauty Brands is a leading eCommerce retailer of luxury hair and beauty accessories. Trendsetting products such as our Yummy Hair Extensions and KOSA Professionals Styling Tools have allowed us to continue to disrupt the hair and beauty industry since 2013.

With over 10+ years of experience in the raw hair industry, our quality and texture are superior and incomparable. Recognized by leading press sources such as Allure, Elle, and Essence magazines, Yummy Beauty Brands is considered a forerunner in the hair and beauty industry, receiving praise for its powerful branding, superior customer service, and finest quality hair and heat tools available in today’s market.

Position Summary

A Fulfillment Specialist is a detail-orientated team member who is responsible for ensuring that orders placed from our online store are picked, packed, and shipped to their destination. Fulfillment Associates provide support with inbound and outbound product replenishment, inventory accuracy, and presentation.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Comfortability working in a smaller scale team with a boutique-style environment
• Maintain required availability during company blackout periods, including the holiday season (October-January) and semi-annual sales (second- fourth weeks of June)
• Remain adaptable to new workflows and business changes based on seasonal demands or company priorities
• Support custom order preparation including color matching, special requests, and boutique-level service expectations
• Represent the brand through a culture of integrity, care, teamwork, and excellence in service
• Provide guidance to seasonal or junior team members when applicable, reinforcing best practices and protocols
• Accurately pick, prepare, pack, sort, and ship customer orders within SLA (Service Level Agreement)
• Perform and maintain daily/weekly product and supplies inventory count as needed
• Wash hair extensions and product supplies needed to fulfill customer orders
• Responsible for receiving incoming inventory and stocking them on the appropriate shelves
• Process inventory returns and restocks
• Collaborate with the customer experience department to ensure that customer shipment issues are resolved in a timely manner
• Monitor and communicate with Management when supplies have reached restock levels
• Model excellent service by preparing all customer orders within the required protocols set by Management
• Perform end of day cleaning procedures and always maintain a clean work area
• Meet department monthly KPIs (Key Performance Indicators) and adhere to department policies, guidelines, and service level agreements (SLAs)
• Follow all safety guidelines, operating procedures, product freshness, and qualities of standards
• Always demonstrate a culture of ethical conduct, safety, and compliance
• All other duties assigned based on business needs

Compensation

Hourly, Non-Exempt, $16-$18 per hour

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent experience required
• 1+ years of prior experience in online order fulfillment and warehousing required
• Basic math skills (subtraction, addition, multiplication, division) required
• Experience with Shopify and ShipStation highly preferred
• Ability to lift up to 25 lbs. and stand for extended periods of time
• Retail experience is highly preferred
• Beauty industry experience is highly preferred
• Experience with eCommerce Backoffice systems
• Detailed oriented
• Strong written and verbal communication with team members and management
• Ability to work independently as well as in a team environment
• Willingness to support seasonal or junior team members by reinforcing proper procedures and setting a strong example
• Comfort using internal systems to track inventory, submit order notes, or log exceptions
• Proven ability to troubleshoot, escalate, or improve processes in previous roles

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Yummy Hair Extensions is committed to a diverse and inclusive workplace. Yummy Hair Extensions LLC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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