Field Service Technician Job at Swan Analytical USA, Philadelphia, PA

Y2JyQzZ5QXl0YktQRldIUjlCekVhaWp5Y3c9PQ==
  • Swan Analytical USA
  • Philadelphia, PA

Job Description

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

  1. Installation and Commissioning:
  • Install and commission SWAN analytical instruments at customer locations.
  • Ensure proper calibration and configuration to meet customer specifications.
  1. Preventive Maintenance:
  • Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
  • Keep detailed maintenance records and update service documentation.
  1. Technical Support:
  • Provide exceptional technical support to customers via phone, email, and on-site visits.
  • Troubleshoot and diagnose issues with instruments promptly and effectively.
  1. Repair and Upgrades:
  • Perform instrument repairs, replacements, and upgrades as required.
  • Coordinate with the support admin and manager to source and order replacement parts.
  1. Customer Training:
  • Train customers on the proper use, maintenance, and calibration of SWAN instruments.
  • Offer guidance on optimizing instrument performance.
  1. Documentation:
  • Maintain accurate service records, equipment logs, and reports.
  • Ensure timely submission of service reports and required documentation.
  1. Continuous Learning:
  • Stay up to date with SWAN's product advancements and industry trends.
  • Participate in training programs and workshops to enhance technical knowledge.

Job Tags

Similar Jobs

Robert Half

Content Copywriter (Agency) Job at Robert Half

 ...communications team. Must come from agency environment ! This is a fantastic opportunity for someone who loves writing across formatsfrom proposals and press releases to newsletters, web content, and branded collateraland wants to make a real impact in a collaborative, fast-... 

FIBER CHEM, INC.

Industrial Insulator Job at FIBER CHEM, INC.

 ...Company Description Founded in 1988, Fiber Chem, Inc. is a privately held industrial insulation contractor with offices in Casper, WY, and Dubuque, IA. We specialize in the insulation and jacketing of storage tanks, pipes, and vessels, as well as removable blankets and... 

Behavioral Health Works, Inc.

Behavioral Health Technician Job at Behavioral Health Works, Inc.

 ...Join Our Team as a Behavior Technician at Behavioral Health Works! About Us: Behavioral Health Works is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed... 

Family Dollar

Carrier Specialist Job at Family Dollar

 ...Summary of Position -* To support and maintain carrier relationships to ensure successful negotiation and consumption of carrier services, providing the lowest landed cost of North American goods to an exceptional service standard * Represent the inbound transportation... 

A. Stucki Company

CDL A Truck Driver | Regional | Hourly Pay Job at A. Stucki Company

 ...professionally at all customer and vendor locations. Skills/Experience Requirements: ~1+ years of verifiable tractor-trailer...  ...specialized equipment also considered. ~ Must maintain an acceptable driving record with no major violations (e.g., DUI, reckless driving,...