Job Description

Director of Maintenance

Position Summary

The Director of Maintenance is responsible for overseeing all maintenance operations for a 2,000-unit multifamily property in Brooklyn. This role ensures that all communities are maintained to the highest standards of safety, cleanliness, efficiency, and resident satisfaction. The Director of Maintenance provides strategic leadership, directs large-scale maintenance initiatives, and manages a large, diverse team of maintenance supervisors, technicians, and support staff across multiple sites.

Key Responsibilities

Leadership & Team Management

• Lead, manage, and develop a large maintenance staff, including maintenance managers/supervisors, technicians, groundskeepers, and porters.
• Oversee recruiting, hiring, onboarding, training, scheduling, and performance management for all maintenance personnel.
• Foster a positive, safety-focused, and high-performance culture across all maintenance teams.
• Ensure adequate staffing levels and effective workload distribution across properties.

Maintenance Operations

• Direct all day-to-day maintenance operations for the portfolio, including work orders, preventive maintenance, unit turns, groundskeeping, and building system upkeep.
• Create and implement preventive maintenance programs to reduce downtime and extend the life of building assets.
• Ensure all maintenance activities comply with company standards, state and local regulations, building codes, and safety requirements.
• Oversee procurement, inventory control, and vendor management for maintenance materials, tools, and equipment.

Capital Projects & Budget Management

• Collaborate with ownership and property management to plan and execute capital improvement projects.
• Develop annual maintenance budgets and manage expenses to meet financial targets.
• Evaluate bids, negotiate contracts, and supervise contractors performing large-scale repairs or renovations.
• Monitor portfolio-wide asset conditions and recommend long-term maintenance strategies.

Resident Experience & Customer Service

• Ensure maintenance teams deliver timely, high-quality service that positively impacts resident satisfaction.
• Establish and enforce standards for response times, work quality, and communication with residents.
• Partner with property management to resolve escalated maintenance concerns.

Safety & Compliance

• Enforce compliance with OSHA, EPA, fire safety, and all other applicable safety regulations.
• Conduct regular inspections to ensure building systems (HVAC, plumbing, electrical, life safety, etc.) are operating properly.
• Lead emergency preparedness efforts and oversee response plans for urgent maintenance issues.

Qualifications

• 5+ years of progressive maintenance leadership experience, preferably within multifamily housing or a similar large-scale residential environment.
• Proven experience managing a large maintenance team across multiple sites.
• Strong knowledge of building systems, mechanical equipment, and property maintenance best practices.
• Demonstrated success in budgeting, capital project planning, and vendor management.
• Excellent communication, leadership, and organizational skills.
• Certifications such as HVAC/EPA, CAMT, CPO, or similar preferred.

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