Job Description

Director of Loss Prevention & Operations

Position Summary:

We’re looking for a proactive, strategic-minded Director of Loss Prevention to take the lead in safeguarding our organization from loss, shrinkage, and risk. In this high-impact role, you'll drive companywide initiatives to protect assets, reduce shrink, and ensure a secure, safe environment for all employees. Ideal candidates will bring deep expertise in retail or wireless loss prevention and thrive in a fast-paced, collaborative setting. You’ll work cross-functionally to build smart, scalable policies that mitigate risk and strengthen our operations from the inside out.

Key Responsibilities:

Loss Prevention Strategy and Execution

• Design and roll out regional loss prevention strategies that align with company goals and drive measurable results

• Conduct routine audits and evaluations to detect risk areas whether it’s theft, fraud, or process gaps

• Analyze shrink trends and data to uncover insights and implement tactical improvements that boost performance

Training and Development

• Empower store leaders and staff through training on theft prevention, fraud awareness, and safety best practices

• Develop engaging training programs that reinforce internal policies and loss prevention protocols

• Champion compliance by ensuring all employees follow security and safety guidelines companywide

Investigations and Incident Management

• Take charge of investigations involving internal or external theft, fraud, or other security breaches

• Collaborate with law enforcement and external partners to resolve complex cases swiftly and effectively

• Respond rapidly to emergency incidents such as theft or vandalism ensuring resolution is prompt and thorough

Risk Management and Safety Oversight

• Partner with store leadership to proactively identify risks around safety, security, and asset protection

• Conduct safety audits and suggest improvements to reduce incidents and create a safer workplace

• Monitor and manage security systems such as CCTV, alarms, and access controls to ensure full functionality and coverage

Collaboration and Reporting

• Work side by side with regional and corporate teams to align loss prevention with broader operational objectives

• Deliver detailed reports on shrink, investigations, risk areas, and action plans to senior leadership

• Collaborate with HR, Legal, and Operations to integrate loss prevention seamlessly into the business strategy

Required Qualifications:

Education : Bachelor’s degree in Criminal Justice, Business Administration, or related field preferred but not required with equivalent experience

Experience :

• 10 or more years in loss prevention or asset protection

• At least 5 years leading regional-level operations with oversight of 400 or more store locations and large teams

• Previous experience in Wireless Retail or Retail LP with insight into the nuances of mobile tech and telecom security

Skills :

• Deep knowledge of theft and fraud prevention, inventory control, and shrink reduction strategies

• Strong leadership, communication, and people-management abilities

• Analytical mindset with a talent for transforming data into actionable strategies

• Ability to manage multiple priorities in a high-velocity environment

• Tech-savvy with experience using security systems such as CCTV, alarms, and access controls

Preferred Qualifications:

• Certification in Loss Prevention such as Wicklander preferred at the advanced level

• Experience collaborating with law enforcement agencies

• Working knowledge of state and federal regulations around asset protection and employee safety

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