Job Description

Position: Genesys Cloud Developer

Location: Remote

Long Term Contract

Job Description

We are seeking an experienced Genesys Cloud Developer to design, develop, and support contact center solutions using Genesys Cloud (PureCloud) . The ideal candidate will have strong hands-on experience in configuring and customizing Genesys Cloud features, integrations, and APIs to deliver scalable and high-quality customer engagement solutions.

Key Responsibilities

• Design, develop, and implement Genesys Cloud (PureCloud) contact center solutions
• Configure IVR, call flows, routing, queues, skills, and campaigns
• Develop and maintain Architect flows (Inbound, Outbound, Callbacks, Bots)
• Develop and manage Genesys Cloud CX APIs , data actions, and webhooks
• Configure and support Genesys Cloud reporting and analytics
• Troubleshoot and resolve production issues and performance bottlenecks

Required Skills & Qualifications

• Strong experience with Genesys Cloud (PureCloud) platform
• Hands-on expertise with Architect, ACD, Routing, and IVR
• Proficiency in JavaScript / Node.js / Python (for API integrations)
• Familiarity with AWS services (preferred, as Genesys Cloud runs on AWS)
• Experience with CRM integrations (Salesforce, ServiceNow, Zendesk, etc.)
• Understanding of Contact Center operations and call flows

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