Care Management Support Coordinator II-Spanish- Remote Job at BCforward, Fort Lauderdale, FL

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  • BCforward
  • Fort Lauderdale, FL

Job Description

🚨 Now Hiring: Care Management Support Coordinator II | Remote | $19/hr

πŸ“ Location: Remote (Must be willing to travel occasionally to: Tampa, FL | Charlotte, NC | Hazard, KY | St. Louis, MO | Tempe/Phoenix, AZ)

πŸ“… Start Date: August 18, 2025

πŸ’² Pay Rate: $19/hour

⏳ Duration: 6 Months (Potential for full-time conversion)

πŸ•’ Schedule:

  • Training (3 weeks): 9:00 AM – 5:30 PM ET
  • Post-Training: 8:30 AM – 5:00 PM ET, Mon–Fri
  • Time Zone: Must be able to work Eastern Time Zone hours (AZ candidates must adjust for daylight saving time)

About the Role:

BCforward is seeking a Care Management Support Coordinator II to join our client’s remote team. This role supports administrative care management functions in a fast-paced, member-focused environment. It's an ideal opportunity for professionals with healthcare and call center experience who are passionate about making a difference in members' lives.

πŸ” Key Responsibilities:

  • Conduct outbound member outreach and respond to inbound support needs.
  • Assist members with service coordination, care plans, and resource connections.
  • Educate members and providers on care plan procedures.
  • Send onboarding materials and welcome letters.
  • Maintain accurate, non-clinical member documentation.
  • Identify and refer members to SDOH-related programs.
  • Use multiple systems/applications to support member activities.
  • Collaborate in a team environment via chat and virtual tools.
  • Ensure compliance with state/regulatory documentation standards.

βœ… Required Qualifications:

  • High school diploma or GED.
  • 1–2 years of experience in a healthcare-related role (e.g., medical office, MA, health plan support).
  • 6+ months of experience in a high-volume call center.
  • Strong communication and multitasking skills.
  • Comfortable navigating multiple systems and resolving basic tech issues.
  • Excellent time management and self-discipline in remote settings.

⭐ Preferred Qualifications:

  • Bilingual (Spanish) candidates highly encouraged to apply.
  • Experience in member care, community resources, or health plans.

🎯 Performance Expectations:

Top Performers:

  • 70+ outbound calls/day
  • 100% quality score
  • Strong system fluency and proactive communication

Average Performers:

  • 60+ outbound calls/day
  • 90%+ quality score
  • Solid foundational skills and steady performance

Job Tags

Full time, Work at office, Immediate start,

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