Job Description

🚨 Now Hiring: Care Management Support Coordinator II | Remote | $19/hr

📍 Location: Remote (Must be willing to travel occasionally to: Tampa, FL | Charlotte, NC | Hazard, KY | St. Louis, MO | Tempe/Phoenix, AZ)

📅 Start Date: August 18, 2025

💲 Pay Rate: $19/hour

⏳ Duration: 6 Months (Potential for full-time conversion)

🕒 Schedule:

• Training (3 weeks): 9:00 AM – 5:30 PM ET
• Post-Training: 8:30 AM – 5:00 PM ET, Mon–Fri
• Time Zone: Must be able to work Eastern Time Zone hours (AZ candidates must adjust for daylight saving time)

About the Role:

BCforward is seeking a Care Management Support Coordinator II to join our client’s remote team. This role supports administrative care management functions in a fast-paced, member-focused environment. It's an ideal opportunity for professionals with healthcare and call center experience who are passionate about making a difference in members' lives.

🔍 Key Responsibilities:

• Conduct outbound member outreach and respond to inbound support needs.
• Assist members with service coordination, care plans, and resource connections.
• Educate members and providers on care plan procedures.
• Send onboarding materials and welcome letters.
• Maintain accurate, non-clinical member documentation.
• Identify and refer members to SDOH-related programs.
• Use multiple systems/applications to support member activities.
• Collaborate in a team environment via chat and virtual tools.
• Ensure compliance with state/regulatory documentation standards.

✅ Required Qualifications:

• High school diploma or GED.
• 1–2 years of experience in a healthcare-related role (e.g., medical office, MA, health plan support).
• 6+ months of experience in a high-volume call center.
• Strong communication and multitasking skills.
• Comfortable navigating multiple systems and resolving basic tech issues.
• Excellent time management and self-discipline in remote settings.

⭐ Preferred Qualifications:

• Bilingual (Spanish) candidates highly encouraged to apply.
• Experience in member care, community resources, or health plans.

🎯 Performance Expectations:

Top Performers:

• 70+ outbound calls/day
• 100% quality score
• Strong system fluency and proactive communication

Average Performers:

• 60+ outbound calls/day
• 90%+ quality score
• Solid foundational skills and steady performance

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