Job Description

As an Advantage Care Cancer Specialist, you’ll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You’ll walk alongside members and their families throughout their cancer journey. Additionally, you’ll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Role and Responsibilities

• Obtain necessary treatment details.
• Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis.
• Acquire necessary documentation for a sharing determination.
• Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments.
• Multitask and maintain strong attention to detail.
• Interact with members to understand their needs, provide information, and help throughout the sharing determination process.
• Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email.
• Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM’s database
• Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience.
• Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness.
• Set up negotiating agreements with providers.
• Bill processing of cancer related Single Case Agreements and Memorandum of Understandings.
• Guide members to financial assistance program options specific to diagnosis.
• Assist members to help optimize their lifetime maximum amount when limitations exist.

Qualifications

• High school diploma or successful completion of a high school equivalency
• Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels.
• Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.)
• Experience with medical bills preferred.
• Strong analytical and problem-solving skills.
• Demonstrated history of effective phone communication skills.
• Obtain knowledge of CHM guidelines.
• Ability to handle stressful and sensitive situations.
• Knowledge of cancer related benefit programs is helpful but not required.

Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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