Job Description

About Fulfil

Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.

We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.

About The Role

We’re looking for an ambitious, Business Consultant (Implementation Associate) who wants to learn by doing, working alongside the sharpest operators in modern commerce and taking real ownership from day one.

This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world.

You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform.

And yes, you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us.

Location: Miami, FL (in-office 5 days per week)

Type: Full-Time

Travel: Up to 50% across North America & UK

Expected Start Date: ASAP

What You’ll Do

• Support and own the onboarding of new merchants by helping configure and launch their operations on Fulfil
• Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship
• Own specific workstreams and deliverables within larger implementation projects
• Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)
• Use AI tools like ChatGPT, Claude, and Zapier to streamline configuration and documentation
• Work through technical projects such as EDI and API integrations with warehouses, marketplaces, and third-party partners
• Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live
• Travel on-site to work directly with customers, understand their operations, and build deep context
• Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation
• Grow into a full-stack implementation consultant, fluent in both business problems and technical solutions

Who You Are

• 1–3 years of full-time experience, ideally in a customer-facing role (internships, campus work, or support roles all count)
• Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces
• Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions
• Takes initiative and follows through, comfortable working independently, asking the right questions, and keeping things moving
• Motivated to grow fast, improve continuously, and raise the bar for themselves and the team
• Thinks creatively and isn’t afraid to experiment when there’s no obvious answer
• Leans in when the work gets intense, especially when it's in service of a great outcome for the team or the merchant
• Excited by the idea of using modern tools (ChatGPT, Claude, Slack, GSuite) to move faster and work smarter
• Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK

How we use AI:

• Use Fulfil’s internal AI tools to pull context from customer data, configurations, and past projects, helping Implementation Associates make faster and more informed decisions.
• Leverage internal GPTs to find product setup guidance, configuration examples, and proven approaches from similar merchant launches.
• Apply AI reasoning to test and validate technical scenarios such as workflow automation, EDI connections, and API integrations before they go live.
• Use AI to draft and refine project documentation, including configuration notes, test results, and post-launch summaries, so teams stay aligned and communication stays clear.
• Feed learnings from every project back into shared templates and checklists, improving quality and consistency across future implementations.
• Map out risks early using AI-generated insights to identify dependencies, anticipate blockers, and build stronger project plans.
• Analyze technical documentation such as integration specs or EDI guidelines using AI to surface patterns, highlight dependencies, and accelerate setup.

Bonus Points If You

• Took courses in supply chain, accounting, finance, or operations
• Have used Shopify, Amazon Seller Central, or marketplaces
• Have worked with eCommerce merchants or understand DTC brands
• Have played with automation or AI tools on your own (we’d love to hear how)

Why Join Fulfil

• You’ll get in early at a company solving real problems for real businesses
• You’ll work with kind, sharp, motivated people who move fast and take ownership
• You’ll be mentored by experts and grow into a full-stack consultant
• You’ll get hands-on with AI, modern tooling, and some of the coolest brands on the internet
• You’ll travel, learn, and level up fast

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