Job Description

Business Process Specialist (Technical Business Analyst)

Location: Peoria, IL (On-site)

Pay Rate: $46-50/hourly with optional benefits packages including PTO, medical insurance, and 401k

Schedule: Monday–Friday, 1st shift

Job Type: W2 Contract, 12 months (estimated total duration: 3+ years)

Summary:

Join a global leader as a Business Process Specialist and play a pivotal role in our client's warranty transformation program. This isn’t just a support role, it’s your chance to i nfluence strategy, streamline processes, and deliver solutions that matter worldwide.

In this position, you’ll:

• Act as the key liaison between Global Warranty and IT, bridging business needs with cutting-edge technology.
• Define objectives, gather requirements, and lead initiatives that improve efficiency and customer experience.
• Partner with business leaders and technical teams to implement innovative solutions and ensure seamless product integration.

If you thrive on solving complex problems, collaborating across teams, and driving meaningful change, this role offers high visibility, long-term growth, and the opportunity to make a global impact.

Position’s Contributions:

• Work closely with Scrum of Scrum master, Scrum Master, Technical Lead, and Software Engineers
• Track and communicate design, development, and support of new features
• Identify and resolve complex customer problems
• Lead user acceptance test scripts and write training documents

Job Responsibilities:

• Communicate with Parts Pricing team to understand requirements and improve solutions
• Perform and lead business process analyses
• Set priorities and establish work plans with business partners and technical teams
• Gather and consolidate feedback from business partners
• Coordinate with product development engineers
• Identify and report design, reliability, and maintenance issues
• Provide guidance and support for product integration
• Train business partners and leaders
• Ensure compliance with internal policies and external regulations (SoX)
• Lead UAT scripts and write training documents/job aids
• Provide expert advice on enterprise business processes
• Collaborate with cross-functional teams and influence decision-making
• Participate in 2–3 projects concurrently

Education & Experience:

• Bachelor’s or Master’s degree with 5–7 years in business processes and systems
• OR Associate’s degree with 10 years’ experience

Technical Skills

Required:

• Previous experience as a Business Analyst for large, complex IT solutions
• Azure DevOps experience
• Familiarity with Agile methodology and programming languages (Java, PostgreSQL, AWS)
• Strong analytical, communication, and problem-solving skills
• Ability to work with offshore teams and provide leadership
• Knowledge of Agile development lifecycle

Desired:

• Previous experience as a software engineer (Java or similar)
• Experience with off-the-shelf solutions (e.g., Salesforce)

Soft Skills

Required:

• Strong interpersonal skills for building cooperative relationships
• Passion for enabling change
• Effective communication and collaboration skills

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