Job Description

Bilingual Customer Service Representative – Commercial Agent (Japanese-English)

Location: Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN

About the Role

We’re seeking two Bilingual Customer Service Representatives who are fluent Japanese speakers and fluent in English to join our client’s Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.

What You’ll Do

• Deliver outstanding service to customers by phone, resolving issues with empathy and accuracy
• Assist members with questions related to benefits, claims, ID cards, and the member portal
• Navigate multiple systems efficiently to support real-time customer needs
• Communicate complex information in a clear and professional manner
• Uphold high standards for grammar, word choice, and tone in every interaction
• Demonstrate reliability, attention to detail, and a positive team-oriented attitude

Basic Qualifications

• High school diploma or GED
• Minimum of 2 years of customer service experience
• Bilingual in Japanese (Fluent in multiple dialects)
• Strong written and verbal communication skills
• Must complete employment testing prior to interview

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