B2B Inside Sales Support Job at LHH, Charlotte, NC

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  • LHH
  • Charlotte, NC

Job Description

LHH is seeking a B2B Inside Sales Support Specialist for a contract to hire position in Charlotte, NC! This role is ideal for someone with experience in manufacturing or distribution environments who thrives in a fast-paced setting and enjoys building strong relationships with business clients. This role is fully in office Monday - Friday.

Responsibilities:

  • Order Management: Accurately process and manage customer purchase orders from entry through fulfillment.
  • Inventory Coordination: Monitor and track inventory levels to ensure timely delivery and communicate any delays or issues.
  • Customer Communication: Provide timely updates to customers regarding order status, shipping details, and product availability.
  • Reporting: Generate and analyze reports using Microsoft Excel to track order trends, inventory levels, and customer service metrics.
  • Problem Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and urgency.
  • Collaboration: Work closely with internal departments such as Sales, Logistics, and Production to ensure seamless order fulfillment.

Qualifications:

  • 2+ years of B2B customer service experience within a manufacturing or distribution setting.
  • Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas).
  • Experience with ERP systems and order processing platforms.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a deadline-driven environment.
  • High attention to detail and problem-solving skills.

Job Tags

Contract work, Work at office, Monday to Friday,

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