Job Description

LHH is seeking a B2B Inside Sales Support Specialist for a contract to hire position in Charlotte, NC! This role is ideal for someone with experience in manufacturing or distribution environments who thrives in a fast-paced setting and enjoys building strong relationships with business clients. This role is fully in office Monday - Friday.

Responsibilities:

• Order Management: Accurately process and manage customer purchase orders from entry through fulfillment.
• Inventory Coordination: Monitor and track inventory levels to ensure timely delivery and communicate any delays or issues.
• Customer Communication: Provide timely updates to customers regarding order status, shipping details, and product availability.
• Reporting: Generate and analyze reports using Microsoft Excel to track order trends, inventory levels, and customer service metrics.
• Problem Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and urgency.
• Collaboration: Work closely with internal departments such as Sales, Logistics, and Production to ensure seamless order fulfillment.

Qualifications:

• 2+ years of B2B customer service experience within a manufacturing or distribution setting.
• Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas).
• Experience with ERP systems and order processing platforms.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• High attention to detail and problem-solving skills.

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