Amazon Connect Job at Galent, Plano, TX

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  • Galent
  • Plano, TX

Job Description

Amazon Connect Developer

Jersey City, NJ/ Plano, TX/Columbus, OH

  • Amazon Connect Developer with LEX, AWS Lambda, Routing Schema, Bedrock & LLM
  • Primary Responsibilities and Skills:
  • In-depth knowledge and Strong hands on exp on
  • AWS Lambda - Python/Java/Node.js
  • Experience with Amazon Connect SDK
  • Amazon Connect's Precision routing schema
  • Amazon Connect's API
  • Amazon Integration with JPMC API
  • Lex - chatbot development using Lex API (Lambda)
  • Bedrock, Bedrock Agent, Bedrock Agent Core
  • LLM [prompt engineer] Nova, Claude, Open Al
  • Amazon Connect Contact Flow design

Amazon Connect Voice Architect - Plano, TX

Design and implement scalable contact center solutions using Amazon Connect and AWS services.

  • Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
  • Develop and optimize contact flows, IVR, and call routing strategies.
  • Integrate Amazon Connect with AWS services and automate workflows using Python .
  • Build and maintain real-time audio/video solutions with WebRTC for web.
  • Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
  • Ensure security and compliance with AWS best practices and regulatory standards.
  • Conduct interoperability testing, quality assurance, and performance optimization.
  • Integrate contact center platforms with ServiceNow CRM for seamless workflow.
  • Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
  • Monitor and analyze metrics, reports, and dashboards to improve operations.
  • Create technical documentation and architectural diagrams.
  • Train and support stakeholders on system usage and best practices.
  • Collaborate with IT, operations, and business teams to deliver effective solutions.

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